capitalonetravel.comReviews of capitalonetravel.com

well i am a very old capital one travel customer and i never had any issue until last time when my flights were cancelled and it took me almost 2 hours to get it fixed . The good part was that i could connect with a live capital one travel representative instantly (1-888-620-1759) and i was only charged $75 wherein my seats were also upgraded to extra legroom but they had to speak with airline to get everything set for my flight ticket but they are much better than chase travel.

The problem I have with Capital One Travel is the limited selection they offer when you are booking multi-cities flight. I am looking for a flight from New York to Taipei and then to Hong Kong and back to New York. Unfortunately, they only have no selection or only limited selections (depends on the date you choose) with extremely high price and long haul. When I check at Chase Travel and Expedia, there are lots of choices with reasonable prices. Since I want to use the yearly $300 travel credit, I was forced to book 3 one-way flights last year. Apparently, Capital One has not improved the selections for multi-cities flight in this year yet, meaning I would need to order 3 one-way flights to use the $300 credit again this year. Very disappointed.

Capitalone's travel portal uses a third party to fetch data and it displays results. They appear to be using some filters as well, as the same third-party site has wider options. The issue with their site is that it shows limited options when compared to other leading travel portals and to add to it, the price is mostly not attractive as there are cheaper options available. The agents over the phone I felt lacks in knowledge or they do not have enough data to speak or respond. One thing that I do want to mention is that when connected to the right agent/supervisor, they do listen to the suggestions and implement those. My suggestion was implemented in the search and I could see the requested option in the search result. They would need to improve on the price offered to make it attractive with other travel portals and also need to improve on the search results.