capitalonetravel.comReviews of capitalonetravel.com

Consistently advertising wrong baggage prices, they include the details on the ticket once booked when generally most people don't look for baggage information. The customer service representatives including the superiors think you just want money and will disrespect you if you tell them you are calling to understand the issue to avoid future problems. Just experienced the same problem, glad I paid detail to the final ticket this time!

Would rate zero stars if I could. Had to cancel a flight on Southwest Airlines to change my itinerary. Before cancelling, I got a pop up message confirming that I would receive a travel credit but no refund. After 48 hours, no travel credit appeared in my Capital One Travel or Southwest Airlines account. After 2 hours on the phone with Capital One Customer service trying to rebook using the credit only they could see, they notified me I would have to call the Airline directly. After calling the airline directly, they said only Capital one could rebook. Escalating to a manager only helped by wasting more of my time. Will never book travel through the portal again, despite having a Capital One Venture X business card.

I trusted Capital One Travel because I wanted to use my points and I have trusted Capital One for over 25 years, but not only was this upsetting and frustrating, it's the craziest thing I've ever experienced! I made reservations months in advance through my Capital One account online. I used my points and my Capital One points and card. I added a guest's name to my reservation. I get to the hotel and guess whose name is NOT on the reservation. Explain to me how my name is NOT on the reservation. The hotel front desk said just call them and have them change the name or add your name to the reservation. CRAZY, right! I called. Spoke to a service rep and he said he couldn't help me - the name can't be changed. I asked for a supervisor and spoke to Marvin - I even let him talk to the front desk service rep, Eli, and they still said they could not change the name, modify the reservation or anything. Unacceptable. I will never use this system again. They took my money and basically said "Oh, well, you're out of luck". I didn't ask to cancel just modify and I feel I am due a REFUND! I then made reservations under another rewards program for a room reservation because now I'm at my location and I have to find a place to stay because my guest was not arriving until later in the week - and that rewards program locked in my name automatically as the responsible party and then I can add a guest but my name was still listed. Capital One I lost hundreds of $$$$ with this system - SHAME ON YOU!

Booked the Tree Inn & Suites Albuquerque through Capital One Travel. The hotel was disgusting — rooms that hadn't been cleaned, my key opened another guest's room, and bed bugs with foam literally coming out of the mattress. I left the same night. When I asked Capital One Travel for help getting a refund, they said the hotel wouldn't authorize one, so neither would they. They'll take your money when you book but don't stand behind the properties they sell. I won't book through them again.

An absolute scam. A costly mistake. Do not book with them at all cost. I purchased changeable flights for ease which end up not being changeable and cost exhorbitant fare difference. The self change app never worls forcing costumers to have to make calls from abroad to add to the extra insane fees they pay. No one helps, they escalate from person to person, place you an hour on the phone (from abroad), and after 57 minutes they tell you they cannot help. I am livid. I lost so much money-

I purchased my airline ticket through Capital One Travel. During the booking process, I was directed to the airline to purchase my baggage. I followed the instructions provided, paid the baggage fee, and received a receipt confirming my purchase. However, the airline later indicated that my baggage would be “on standby.” Because I was no longer traveling under those circumstances, I requested a refund of the baggage fee to my original form of payment. Unfortunately, Capital One Travel refused to refund the money to my original form of payment. Instead, I was told I could purchase another ticket through the same airline and pay an additional $100 when rebooking. This was extremely disappointing. If Capital One Travel directs a customer to an airline to purchase baggage, and the airline then cannot guarantee that the baggage will travel as expected, why should the customer be required to pay for a service that cannot be properly provided? I also do not understand why I would be expected to purchase another ticket through the same airline after experiencing this issue. Customers should not have to pay additional money for a service they were unable to use and then be denied a reasonable refund. I expected much better customer service and assistance from Capital One Travel. I hope they will reconsider this matter and provide a fair resolution, including refunding the baggage fee to my original form of payment.

I know part is my fault for not reading the fine print in the email. But on their site (if I could upload a video I would) I booked a hotel at the Rio, site says all taxes and fees included. And then in fine print of the email disclosed there was a resort fee (of course it being in the fine print I did not see it till I was at the hotel, and got a surprise). No where on the site was the resort fee even disclosed.

I made a reservation on October 15 and capital one said airline cancelled flight but capital one travel said we don’t get a refund because the airline could take us October 17. I said this was unacceptable . I will not use capital one travel again . Michael l