capitalonetravel.comReviews of capitalonetravel.com

THE WORST travel service i ever used, please do not book the tickets thru travle.capitalone.com. I cancelled my ticket way before the departure date and they still charge me Cancellation fee of $820 on $1187 ticket.

this is a lousy travel agency owned by Capital One. i had a hard time changing flights while traveling abroad because I was told I've gotta go thro the maze of Capital One Travel Second, despite being card holders for Capital One when Southwest Lost our luggages on 8/23/23, for months Capital did not respond and instead sent us a litany of impossible to supply documents for our compensation. Nothing yet on 11/15/23!! For us senior citizens in our mid seventies this has been a painful loss. "Whatever is in your wallet" -- Keep it there & please do'nt use Capital One Travel agency. they are totally bogus

Stayed at the Novotel Living in Singapore (Oct 10-16) & was very disappointed ….never again….. Room was tiny & majority had 10/12 steep steps to climb to enter the room. (Not children/elderly/disabled/wheelchair friendly if U need that)…bring your hiking boots! The 1 coffee machine in the lobby was usually either empty or being cleaned or under maintenance. The ‘cookies’ were same every day for a week & tasted stale. Staff not friendly. Elevator frequency really bad. Only 2. Maids & food delivery people often hold the elevator for ages so U can easily wait 5/10+ mins…mornings worse. I understand that late checkouts are never automatic but was told that “room was required at 3:30pm & I had to checkout no/later than 11am”. Do they need 4 & 1/2 hrs to clean such a tiny room? Location was 5 star - everything else was 1 star so I think 2 star is generous. I would never stay here again…many other better choices in Singapore …. I’m a Worldwide traveler more than 50 years & lived here in Singapore for 5years & return annually so am very familiar with what is the norm - this is not it. Sad that Novotel standards are not upheld at this location.

Really a sad sad service for a great company like CapOne. This service provided by hopper, is a third rate travel broker that will not, cannot, and just incompetent to provide the follow through and service CapOne promotes. They actually scammed me out of purchased business class trip overseas then after paying over 6K, they said sorry the airline messed up but we can only give you $50.00 credit on another flight. I did not change, cancel, nor in any way default, they charged me business class for a 14 Hr flight and wound up with lower economy service. Basically they said @&$ off it was the airline, the airline said I must go through them. Please do not risk putting your trust I these clowns.

accurate quote and the stay behind of the price match guarantee.Good customer service

Booked hotel at international destination well in advance. One month off the trip I get an email from Capital One Travel saying the reservation is canceled. Yes they did refund the cost but simply left me stranded. They did not foot the cost for the increased price in the hotel. They did not even offer a transfer to some other similar hotel. Their customer service is just ridiculous.

I saw a great deal on the website showing a round trip TLV to EWR in First/Business cabin for a little more than $1,000. After booking the ticket I received a confirmation email confirming my seat in First/Business Cabin. Upon reviewing my reservation on the airlines website I noticed that in reality I only purchased economy class. In short; Capital One Travel sold me an economy ticket disguised as business class. Once Capital One Travel was notified they apologized profusely but would not honor the class which they sold me. The best they offered was to cancel the ticket and receive a refund. I am still waiting to receive an upgrade to business albeit they are not looking to compensate me. So, in a nutshell; I booked and confirmed business class with COT but only received economy class which in essence was a fraudulent transaction. Waiting to hear from COT. Best regards, anonymous

made reservation in business class and got confirmation stating business or first. supervisor with the name kelsey saying its economy and you could upgrade for 2.000$ says we cant help you "wow"