capitalonetravel.comReviews of capitalonetravel.com

Absolutely terrible service from Capital One Travel! When you prepay a bookings for a hotel, and that hotel is oversold...good luck getting a refund from Capital One Travel. I've spent more time trying to get my money back than my flight from San Francisco to Chicago! Even after 4 calls to Capital One Travel, disputing the charge with Capital One Bank along with multiple calls with them, I still don't have my money back! Absolutely ridiculous!

My experience with capital one travel was the worst experience. I booked a hotel using their app on my phone, I thought I selected the right location but completely wrong location on the other side of the country. I reviewed the itinerary before confirming, didn't see the location listed in it so, everything looked correct to me. Confirmed the booking then noticed in the confirmation it was the wrong location. I was on the phone with capital one travel for hours trying to get it fixed, but since I didn't buy the cancellation insurance they basically said I was out of luck and all of the miles I had been racking up for a year were gone. The absolute worst customer service as well. They speak to you like they are robots and treat you like you're non-human. One silly little mistake could cost you all of your points.

Never book capital one travel. They are deceitful and rob you. They are not honest in their reviews. They are glorified scam artists

Horrible company and experience. They wouldn’t let me change my flights due to the CATEGORY 5 HURRICANE barreling down on Florida. I canceled my flight on October 8th and after almost a week the cancellation still didn’t go through so I called to try and do it over the phone and I got no where. Don’t get their credit card for travel. I’m out nearly $300 because of their BS policies. The woman who I spoke to was combative and I am so upset. Disgusting, money hungry company.

Less than "0" if that were possible. I booked a stay at the Clearwater Beach Marriott Resort Sand Key for September 27-30, 2024. I attempted to reschedule the reservation after speaking with someone at the hotel prior to the impact of Hurricane Helene on Clearwater Beach. After Capital One verbally confirmed the rescheduled dates I was told on a follow-up call October 9th "Sorry you will have to deal directly with the hotel". The hotel had no record of Capital One attempting to reschedule the dates and did not charge for the stay because they were evacuated and closed. Booking Hotel Stays With Capital One Travel?; Buyer Beware!! #Capital One Points & Travel is a "Third Party" joke. If anything out of the ordinary (Like a Hurricane) happens you will lose your points and money. This lesson cost me 49,478 points and $564.11 cash. I hope this message saves you from making the same mistake I did. ***UPDATE*** 6+ Calls and more than 2 hours of collective on-hold time and they still haven't resolved it! This is after I provided documentation from the hotel that no charges were ever billed to #CapitalOneTravelReviews. Unbelievable!!

I booked flight through capital one travel portal and I also took insurance extra for flight delay or canceled. Insurance said upto 5000 usd rebooking for flight. Unfortunately florida gets hurricane on Oct 8 2024. And whole orlando airport got closed. It's category 5 hurricane. Hurricane Milton. So I booked another flight from Jacksonville airport back home to boston. Capital one mobile app didn't show any update or any option for another booking. It was emergency, can you imagine hurricane category 5 and while airport shutdown, whole city shutdown. Capital one travel customer service said, I didn't buy insurance, I bought service through Capital one travel agency. They changed extra money how expedia.com or any American website ask you at the end , do you want to pay extra for peace of mind. Now Capital one refused to reimburse because I didn't use their website to re book flight for same day or next day. However whole airport is not functioning and whole city shut down. And agent said, I should have called travel customer service first and they could have done something. So I asked what are the options for this situation. He can refund me original booking but he can't do anything about insurance because it's "service " they charged me for. And basically he said, because airport is not working, I can die their with my family and nothing he can do, only option is, I re book another flight from same airport but there is no flight going anywhere. This is how they scam in name of insurance/ service.

They are a terrible agency that ruin capital one’s brand image. My flight got cancelled, the airline is telling me to get the refund from capital one travel as they are the agency. Capital One travel is just refusing to give my money back. Total scam!

Call centers are frustrating despite friendly agents. Each call offers a different ticket policy explanation, causing confusion and inconvenience. COT flexible tickets aren’t as flexible as they seem. I couldn’t modify my ticket, earning a 1000 credit that can’t be redeemed. Agents are courteous but inconsistent. The reasons are unclear, wasting time and requiring repeated explanations. Colombian agents are more knowledgeable and effective.