capitalonetravel.com is listed under Activities & Tours.
capitalonetravel.com (capitalonetravel.com) has 272 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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BH
The worst customer service. I booked a flight through them wanting to give them a chance instead through American. Because I’m a Aadvantage member if I would have booked through American I would have received a travel credit but since I booked through capital one travel instead, capital one is not offering any kind of credit. NEVER BOOK WITH CAPTIAL ONE TRAVEL. Always book with the airline.
Jake D.
This has to be the worst customer service I have ever dealt with. I will never use their portal again after a flight itinerary got completely changed and they wanted to charge $8000 to change it.
Consumer
If I had an option less than 1 review, they would get it. I chose to use capital one for their flight rewards. I have flown on several trips through them without having to change or reschedule. However, I booked a $500 flight to Corpus Christi. We are no longer able to go. They told me, if you need to make changes or need a travel credit, contact the American airlines. The airline tells you to contact capital one. It’s a joke. American said they would have credited my trip had I booked with them directly. So now I’m screwed and lost money and all of my miles. Book with the airline directly. Don’t bother with capital one. Terrible service. I will never give them any of my business again!
Ron J.
Booked a hotel. Added cancel for any reason insurance. Bad weather caused cancelled flight, had to cancel hotel. Website stated can not do online, must contact agent. Phone call answered with message that they were having phone issues. Kept calling for over 2 weeks, same message. Looks like I am out $$$
Johanna
THEY KEEP TRANSFERING ME AND UNABLE TO HELP. HORRIBLE
Michael L.
Capital One uses Expedia which has zero respect by any of the hotels it books. If I knew they were using them, I would not waste my points. A real mess for all bookings through them.
Sue D.
I have been using Capital One travel for years, but not anymore. I recently booked a flight on Fiji Airways using the C1 Travel portal. Flight alone was approx. $1,500. I could not choose seats and had to go directly through the airline for that, paying over $700 extra. When I tried to make a change to the flight plan, I could not do it through the airline or the capital one portal. I had to call C1 support directly. All I wanted to do was move my outgoing flight out one day. They told me I only have 2 options. Capital One would charge me over $2,000 more to make a flight change or I could cancel and receive 80% refund. When I called the airline they said if I had booked directly through them the change would have only cost me $175. Customer Service could not provide any explanation and was very dismissive. Supervisor included. Next time I will go directly through the airline and I will no longer use this card for travel.
S. N.
I booked through Capitol One travel for a flight on JetBlue. NEVER again. My seat selection never went through and I had to rebook the seat on JetBlue. Then there was a minor error with my reservation (a typo in a number). I spent an hour on hold with JetBlue to fix it, only for them to tell me it had to be corrected by Capitol One. I had them make the correction on the phone, and its still not fixed. This means calling "again!" Third time trying to get a simple change so I'll be able to check in for my flight. So basically, there is absolutely no benefit booking through Capitol ONE. Just cut out the middle man and book directly with the airline. Capitol One made it seem like, "if you book through us, you'll get more benefits." WRONG! You'll get more work to do. Beyond bad. If you want to get results here you go: Third-Party Escalation If Capital One does not resolve your complaint internally, you can escalate the issue to external regulatory bodies: Consumer Financial Protection Bureau (CFPB): You can submit a complaint online regarding financial services. OR Better Business Bureau (BBB): File a complaint on the Capital One BBB profile to request a response through their mediation channel. Companies do not want us reporting them! They deserve to have a spotlight on ripping people off!
