capitalonetravel.comReviews of capitalonetravel.com

STAY AWAY!! Worst experience I have ever had. Price on their site was $411 however because I was using my cancellation flight credit to book, I had to actually pay 4.80 more. My flight credit was $565.40!!! What a rip off!! I had to pay $159.20 more than others buying the same ticket. Then the person couldn’t help me with my seat assignments even though the price I paid included picking a seat. After 50 minutes on the phone with them, I now have to make a call to the airline to choose my seats. I will NEVER use them again and the additional amount they charged me on my capital one credit card will be the last charge they make. Horrible customer service!! Don’t sell flights if you can’t offer full service. I should have booked directly with the airline. Hard and costly lesson for me.

If I can give them negative stars, I would! They are unkind agents. I kindly asked for a refund for cancellation due to my 1 year old daughter getting sick and they denied my request. Absolute thieves

This was the worst travel agency experience I’ve ever had. TAP Airline canceled my flight, so I requested credit to book with another airline. After spending 45 minutes on the phone, I was told they’d email the airline to confirm the credit and that I’d get a confirmation email within 24 hours. Four days later, I called back only to find out I had to contact the airline directly. Another 35 minutes on the phone with Gem and Josh (a supervisor in Costa Rica) got me nowhere, as they were unwilling to help. I like Capital One, but not Capital One Travel, and I’m now reconsidering my need for the Venture X.

Don’t ever try to book a fly with capital one travel is a horrible company horrible customer service and if you book a flight with capital one travel don’t think you’re gonna make it cause it’s just a scam .

Had several good experiences before, but this one was very bad. I booked a rental car for $150, detailing that I would return it in a different location. When I picked up the car they charged me an extra $432.50 for a different dropoff, international fee and airport fee. And when I called customer service they said to take this up with the rental agency! They definitely should have known and fairly quoted me ALL charge so that I would have been able to find another rental car.

I'm going to dump this credit card and go with Chase Sapphire even if it costs 1k a year. First problem is the web app which doesn't work well consistently especially outside the USA and from a usability perspective it really needs work. Second problem is customer service is not USA based. Heavy accents and lots of background noise make it difficult to get things done. Third problem is they now use Expedia for booking hotels and you aren't going to get the same level of attention from the hotel as going directly to the hotel website directly nor will you get your 5x the miles either. Fourth problem are the airport lounges which are very nice with decent food and PACKED all the time especially the one at Dulles Airport. Fifth problem is that they removed many of the benefits and seem like they don't really want to give us our rewards. I don't recommend this card for international travel.

Horrible! Booking with capitalonetravel has been thee worst booking agent experience in all of my frequent travels. My preference is to book with airlines directly but capitalone now requires booking with them to use the annual credit. I happily booked and thought things would be smooth but that could not be further from the truth once hit with a flight change, not once but twice. Each time there was nothing but confusion between capitalone and the two airlines handling my flights. The confusion resulted in multiple hour long phone calls and travel anxiety because the capitalone agents were some of the most incompetent and unhelpful people one could come across. Even after repeatedly explaining that the airline is saying there is a ticket issue they would attempt to refer you back to the airline telling you to contact Capitalone. After my last around and around with a dismissive supervisor who insisted my ticket was fine and would receive a reissued ticket. I received a message saying the reissue department can't reissue the ticket. Which means there was issue like I said days ago. Now once again back to square one and needing to call again to get a credit or new ticket for the third time. I have a new credit coming next week and I actually dread trying to use it after this current experience.

I just don't understand how capital one can run a service like this awful! Capitalone is a very strong and respected by a lot of people because of their excellent service, but this travel service is just a disaster. I booked a flight, and then I need to change the date. first I saw the same flight available on the new date so I tried to do it online, then it didn't allow me and asked me to call them. Then I called, then it opened a box of worms... They said the flight was not available. I said I saw it online, it was still online when I was calling. They said I must've see it from airline, not from c1 travel website... Every single question, no matter how common it was, they needed me to hold for "2-3" minutes, which actually were 10-15 minutes, then "no" to me. then I asked another questions, then they held me for another "2-3" minutes, then after a few questions, 1 hour passed, and nothing got solved nothing got cleared. They asked me to contact american airline but AA said I booked from agent so I had to contact c1 travel. so on and so forth. C1 just not doing any help to me. I tried to call several times and check to see if I could talk to someone who really knew the rules. but no... even their supervisor said same thing. just no, nothing, none. Update: later they found a ticket, it was $700 from the airline. They said they could change it for me, but I needed to pay the difference. And the price they had was 1800... plus change fee 150. Yes, they forfeited over 1000 from me!