capitalonetravel.comReviews of capitalonetravel.com

Worst customer service I've ever experienced. If you use the travel portal to book any travel making any changes will result in hours of frustrating phone calls that will likely not result in any changes actually being made. Every single interaction with these people has been AWFUL. I've been lied to, given incorrect information multiple times. I will be cancelling my card as soon as I've used my remaining points. They are just awful.

Maybe I should have checked the reviews before using this app. Used this app to try to book an international stay for three, and they recommended me rooms for only one traveler. Now I have over $1000 booked into a room that CAPITAL ONE SUGGESTED. Why are you suggesting rooms that wouldn’t fit the number of people I’m inquiring about???

Run for your life! I prepaid to book a hotel in Mexico City with my credit card on Capital One Travel. When I got to the hotel they told me that they hadn’t received payment. I called Capital One and spoke to an Asian woman IN Asia and her voice had a five second delay which made it extremely difficult to communicate. After keeping me on the line for 45 minutes she tells me that they did pay and that that was all she could tell me. The next day I spoke with reservations at the hotel who confirmed that they hadn’t received payment. I called again and spoke with Kevin. I think they only have a few people working there because I’ve spoken with these same two before. Kevin tells me he has to look into it and will call me back within the hour. 3 hours later Kevin called me back saying he couldn’t get an answer. The he says….get this…. “What I am going to do now is email the hotel and ask them to send proof that we paid them.” WHAT?! But they say you didn’t pay them. I couldn’t believe how dumb this was. To be at the hands of such ignorant people is demeaning. So now I’m still here and had to pay for the hotel twice and will deal with it when I get home. I swear they pay these people that they outsource to just BS you and say “I understand and I am sore” but who cannot do a thing. It’s AWFUL. Capita One should be shamed of themselves.

I made the mistake of booking a trip to the UK through Capital One Travel. Take my advice, DON’T DO IT. They misspelled my name so that it didn’t match my passport. They said they couldn’t fix it and that American Airlines had to fix it. American Airlines said Capital One Travel had to fix it. This left me no choice but to cancel my flights with American and receive a $1600 travel credit. Flights are now near $3000 for the same ticket. I’ve tried to write to the CEO of Capital One Travel and am unable to find a viable email address. Customer service is useless.

I booked a Comfort Inn and suites via the Cap1 travel portal. When I arrived, the hotel was a Red Roof Inn. Cap1 refused to give me a refund because apparently the hotel used to be a Comfort Inn. Very frustrating.

I booked a flight through Capital One with Frontier Airlines. Frontier airlines cancelled the flight and provided refund immediately. It has been more than a week and looks like it might take another 10 days for capital one to refund the amount to me.

Be careful when using the Capital One travel card they do not stand behind their full guarantee.  my flight left while I was on hold with them for 2 1/2 hours and now they have said the flight has taken off so there’s no refund surprise surprise so don’t pay the extra Money that they charge to go through them to get the flights. It’s not worth it if they don’t follow up with their promises so disappointed as I have two of these cards and have recommended more too bad they lost me over a $200 change, but I will never use them again. Stick with the original airlines you will pay less and your money won’t get not returned to you so disappointed in Capital One.

If I could give them zero stars, I would. They left us completely stranded on Marco Island in Florida with nowhere to stay! We booked a 4 night stay at the Hilton Marco Island through Capital One travel and prepaid fully for it. When we got to the Hilton, they had no reservation and were completely booked, as were all other hotels on Marco. Instead of our beach vacation, we ended up at a Hampton Inn in downtown Naples. At least Capital One told us they would refund the entire amount without fees. Very big of them!! They suck! Cancelling the card and going with American Express, less “low rent “.