capitalonetravel.comReviews of capitalonetravel.com

I booked a flight for my niece and I to Peru and her last name was spelled wrong(my bad) but when I noticed I called to have it fixed. They told me they cant fix it Delta needs to fix and and Delta told me no Latam needs to fix it but no Capital One Travel has to do it on their end. When I call them back they say I dont want you to sit on hold so we will call you back with 30 minutes. 2 days later im calling them back. So I have to pay $50 to switch 2 letters around and add 1 letter( fine just do it) but now they need to speak to the primary account holders name to charge the $50 even though my name is on the card used ti purchase the tickets. That makes no since at all. You didn't need him when I paid the $1500 for the tickets on my card but you need him for $50. What a joke. Ill never use Capital One travel again. In 2 days I've spent more then 7 hours on the phone trying to fix this.

Absolutely terrible service we had a flight in with a layover in Dubai and we didn't feel safe so we contacted them after speaking to four people they refused to prossess a refund dispose what emerats told them. This is insane.

Bait and switch - i paid for an upgraded room on a trip to Aruba in a Marriot and when we arrived it wasn't available and they gave a lesser room for two nights. Cap One and Marriot refused to refund the difference. It took 4 hours arguing with cap one on the phone to even check in. I'd never use a 3rd party travel site again. When i got home i escalated it and they still refused to refund difference.

I booked a one night stay at the Miami Airport Hotel through Capital One Travel since I had a credit to use. I did not have any problems with the booking itself, the reception at the hotel was very accommodating and allowed us to check in early at no extra charge. The hotel room albeit convenient being at the airport was very outdated, not very clean, the shower leaked and had sporadic hot water for showers. The morning we checked out, there was not enough water pressure to flush the toilet and everyone had to take a pressure less cold shower. I am not sure why Capital One would have such a horrible hotel listed on their travel site! I will definitely do more research in the future when using Capital One Travel.

I booked a rental and they had no cars and I had to call and get it taken off they don’t wait til it’s verified and so the next day I rebooked and kept the car 1 day and enterprise have gave a paper and they are verifying that I only kept the car one day and they are saying that it’s on them and not there end so I know it’s cheaper through them but definitely not worth it if you have to keep it less days or don’t go get it they are still charging you for it and holding the process out for u to still have to pay and be accountable for something u never used. #neveragain it’s been going on since the 5 th and today they gave me a number that don’t work I’ll just book through my other card

Booked Emirates flights and hotel for my honeymoon to the Maldives through capital one travel. Itinerary included an overnight layover in Dubai. Obviously given the current situation, I don’t feel safe flying through Dubai this weekend. Emirates official policy at the moment is to provide a full refund with not cancelation fee for flight through Mar. 31st. Capital One travel on the other hand is charging a $600 cancellation fee despite Emirates policy which is such a joke. Lesson learned I guess. Even if a war breaks out, Capital One will hold on to your money. I’ll be booking direct from now on.

I booked one night at Bavarian Lodge in Leavenworth, WA, using Capital One Travel. The morning of my stay I received travel/ weather advisories that indicated only emergency travel should be conducted on the route I needed to take due to a winter storm/ blizzard causingunsafe conditions. I called the property and explained this, asking for a cancelation waiver. Steve (9:25am on 3/10/26) indicated it was the decision of the 3rd party to approve a waiver. I called Capital One Travel (Rachel 9:30a 3/10/26) and they said it was Bavarian Lodge's decision. Someone lied. And no one was concerned. Terrible customer service on both ends. I was looking for a credit so I could rebook; however, now I will not stay at this property, and I am consideringcancelingmy CapitolOne creditcard. Shame on you both!

Major word of caution: Capital One Travel significantly inflated my hotel room rate. I paid a total value of over $2,200 (points + cash) for two nights, only to find out the hotel’s direct rate was $299/night. When I reached out to resolve the $1,600 discrepancy, Capital One offered excuses rather than solutions, even suggesting I use my points on other things next time. As a former long-time Amex Platinum member, I regret switching to Venture X. The lack of price transparency and the dismissive customer service are dealbreakers. I accept my mistake for not cross-referencing the price beforehand, but the level of price gouging here is predatory. Moving my business back to Amex.