capitalonetravel.comReviews of capitalonetravel.com

So silly - doesn't cover various major routes, eg. was unable to find a single flight from Nairobi to Washington DC and the agent said this was because they had no agreements on this route. Was about to get the Venture X travel card so at least I know to stay away!

Wow. I wish I read these reviews before trying to book a hotel because same. I made a date error and immediately tried to change it and they could do nothing. Disputed it with my credit card. Nothing. About $300 for 2 nights at a hotel I never stayed at.

Recently went to book a hotel in Vancouver BC using my Capital One miles. The Capital One price was more than 3 times the hotel's pricing on its website!! It appeared that it was true for all hotels in Vancouver. Talked to Capital One travel to confirm.... It was confirmed!!!!

I got the Capital One Venture X card in November knowing we would be going to Disney in May so I put all of our spending on it to hit the 100k bonus and wrack up as many points as I could. This past weekend I started trying to book our flights through the portal and for 4 days I kept getting a message saying "uh oh something went wrong please search another flight". Other sites had this flight completely open and even the Capital One call center said it was available and they could help me book the trip but they couldn't tell me why I had an error. I finally realized my daughter, who is almost 2 and will be 2 for our trip, was being marked as a lap infant, though at no point did I select this or have the opportunity to change this. When I removed her from the booking it worked. After I called the call center again they told me my options were to book my entire party then call back and try to book my daughter separately. Absolutely not. The only other option that they suggested was to book on an outside site. Really. So I cannot use the $300 travel credit which is partly why I chose the Venture X over just the regular Venture card, knowing that we were taking this trip. I also will not be getting 5X miles at no fault of my own. This is insane that if you are trying to fly with a child under 2 it's just literally not possible to book through the portal in a way that any normal parent would be comfortable with. I can almost see how it would be difficult to book a lap infant but defaulting to a lap infant when I am actively trying to buy them a ticket makes no sense. They did give me a $100 credit but now that I see how ridiculous the portal was to use I'm not that excited about it.

I will never book travel on Capital One Travel again. I made a small error when booking a hotel recently. I was looking at the wrong calendar, and got the dates off by 1 day. I immediately called Cap One Travel, and they were downright robotic in their insistence that they could not (would not) help me. They pointed me to the hotel, but of course, the hotel told me that they couldn’t make any changes because the booking was made through Capital One Travel, and only they could help me. Back and forth, back and forth. I’ve been a Cap One customer for more than 30 years; clearly loyalty means nothing. Do not book with them; they couldn’t care less about the human element of travel.

I use Capital One travel for all of my flight bookings. They have a price match guarantee. Also if the price reduces on you flight within 10 days, they automatically give you a credit without you having to track it. When I have used their price match, it is easy and fast with their agents.

No benefits to booking a trip with capital one travel. I am an American Airlines credit card holder and decided to book via capital one for the benefits they say you get. Don’t bother. If you need to make changes or need a travel credit, they tell you to contact the airline. The airline tells you to contact capital one. It’s a joke. American said they would have credited my trip had I booked with them directly. So now I’m screwed and lost money and all of my miles. Book with the airline directly. Don’t bother with capital one. Terrible service.

NEVER USE CAPITAL ONE TRAVEL!! The website is horrible to navigate online and on the phone. I booked a $600 ticket on Dec 31st, had to cancel due to an issue that came up and they kept $150 of the $600 ticket. Never recieved an email confirmation. And the money only processed on the Jan 3rd so I wasn’t even sure it went through properly. Not to mention I called and asked for a one-time courtesy refund and they said they can’t “overwrite” policy. Ridiculous. I get better refunds using Bookings/Agoda/the actual airline companies. I thought Capital One would offer better ticket protections but they do not. It is NOT worth it!! They tried to offer me a $50 credit instead. Absolutely not. I’d rather have my full $158 dollars refunded.