Cannon SafeReviews of cannonsafe.com

I had been wanting/needing to buy a gun safe for some time. I own several weapons that need to be secured, plus my wife's jewelry, our important documents, as well as sentimental items that we would hate to lose to storms, fire or theft. Now we have a 4 year old grandson who has developed a strong interest in guns. It was time to make things safe and secure! When I thought of gun safes, two names immediately came to mind: Cannon and Liberty. After a great deal of research, I decided that I wanted a Cannon. Several things went into my decision: Reviews are something that I put a lot of stock in! I read the good, bad and the ugly and evaluate products based on other people's experiences. Cannon had some GREAT reviews! Next is "Word of Mouth". I reached out to others who owned safes and asked what they bought and why? Most people I spoke with owned a Cannon Safe. No one had a negative comment about their safe, in fact they loved them! The fire rating was also a consideration. I spoke to our local Assistant Fire Chief, who by the way owns a Cannon Gun Safe. He explained the rating to me and made his recommendation. He suggested a 45 minute, but I actually went with a 60 minute. Company reputation sort of ties in with the reviews, but I did some reading on Cannon's history. I was happy with what I read. Lastly was price. I had decided which brand I wanted, and my budget was putting me in the 48-gun price range, then I visited my local Tractor Supply. They had the Cannon 64-gun Wide-Body model on sale! That sealed the deal for me! I bought the safe on a Friday and picked it up on the following Monday after work. I drafted three healthy and willing buddies to help me unload and install it in our den. It looks great, even my wife thinks so! All that's left to do now is decide on the shelf arrangement and stock it. Now for full disclosure, the Liberty was definitely in the running. Their reviews were good too, but here's why Liberty DIDN'T get my business. The Cannon has several true, large "BOLT" style locking lugs and it's door seals tightly. The Liberty I looked at only had flat bars, and the door didn't seem to close tightly. The Liberty was more expensive, but the additional cost did not come with an additional level of protection. Lastly, the recent issue with Liberty providing access codes w/o a warrant is troubling! I have been in law enforcement for 35+ years and I certainly don't have a problem with a company providing assistance to law enforcement when needed, but that assistance should not come at the expense of a citizen's constitutional rights. It would not have taken a great deal of time to obtain the proper warrants/subpoenas for those codes, absent exigent circumstances of course. IF that had been done, law enforcement would have still gotten inside the safes and Liberty would not have a stain, justly or not, on an otherwise solid reputation. There may be, and most likely are many details about how all that went down that would explain why it happened the way it did, but that's the details that are in the public domain at the moment.

I went with Cannon because of the warranty and they held to there word and replaced my safe. Very happy with the customer support. They answered all questions for me and made it an easy process.

My Cannon safe, still under warranty, was rendered inoperable by a broken keypad. Getting hold of customer service was hard enough, never mind having my problem solved. They sent a replacement pad with video instructions that didn’t work as I had a different model. They sent another video that could not be seen clearly and also involved the utilization of a drill, which is above my pay grade. I cut my losses, got rid of the safe and bought another one. As you can imagine, it was not a Cannon.

I needed a replacement key for a 14 year old digital safe. Cannon team worked through the security verifications and resolved my issue promptly. Different person each time but all were on top of my request and always had the paperwork at hand. Great result.

Only giving a 1 star because 0 is not allowed. Person I spoke with on the phone did not have a clue about the safes and could only tell me to upload a video. I was then told me case had been upgraded to someone with a mechanical background. Never heard a word from anyone. A week later I finally got an email from my original representative telling me to send another video because my handle spun too much. It didn't spin too much but the normal amount. I ended up hiring a locksmith to assist with opening and the issue was a broken weld within the locking mechanism. Poor craftsmanship was the cause. The electronic locks also fail on a regular basis.

your customer service is truly horrible. long wait times. incomplete advice. poor resolution to a problem. it seems like they dont read the complaint. got a new keypad from them. of course i told them i couldnt open it to put an new one in. ordered keys- never got them or the original set. I solved my problem of getting into my cannon 81 after 3 months. right angle grinder and saws all.

Everyone involved with my problem couldn't have been more professional. Parts ordered, friendly service, job well done. Thanks to all.

Great customer service! When lock couldn’t be fixed, Cannon sent us a new safe.