Cannon SafeReviews of cannonsafe.com

Bought an ammo cabinet from Cannon sister brand StackOn. I requested a spare key, via email and phone. They asked for a bunch of documentation, and I provided it immediately. 45 days later, I email them back asking for an update, and they said case closed with no other info. Now I am restarting the process all over again. Fast forward to my second ill advised purchase of a safe. Key pad beeps constantly, spoke handles were missing. 2 days on the phone and 2 hours on hold today- no resolution- they won’t answer the phones!

Have had my Stack-On ELITE gun safe since 2005 and the lock just broke. Never have had any trouble prior to this. Customer service via the chat on line was excellent. Thanks go to Toni Rodarte. Trouble shooting helped identify the problem and ordered the replacement lock. Awaiting delivery. Excellent customer service so far.

Took several months to get a replacement keypad, then when it did arrive , they shipped to someone else's address, even after I spoke with cannon and told them they had incorrect address, emails go unanswered, they just keep sending emails saying problem resolved, it's like talking to a wall. Don't buy anything from cannon..

My cannon safe has been working rather well until the other day when it wouldn't lock. I discovered the swing bolt lock was sticking in the up unlocked position. After touching it, it moved into locked position. I put some gun oil on the swing bolt and worked. Seems to work, but I had already called the customer service. When they called back I had the worst person possible to answer my questions. She was reading from a script and it took about 6 hours before the call back. Worst possible customer service next to cable providers.

I would like to thank the people at cannon, Robert Mendoza, and especially Jose Cruz for their help and immediate response with my problem. Communications and responses were 100%, a matter of fact when I didn't respond with return email for warranty work by the second day, Jose contacted me. Problem solved, safe fixed, on a three-year-old safe. And not out a penny.

I bought an expensive Cannon Safe and after 7 months and many emails and phone calls the dial to put in your code to open has stopped working. They want me to install the dial myself. The warranty includes labor to fix it, but they want me to install. I can't even get a hold of anyone at cannon. I think its the cheap chinse parts.

I had a problem with a safe that is almost 15 years old. Cannon no longer uses the same type of locking mechanism and first tried to send a new one that would be compatible. Unfortunately, it was not easily compatible. But, they kept working on the issue and sent some replacement parts that would work if the solenoid was still functional. That did work. I really appreciated the efforts they put forward to attempt to solve my issue and had a great result. Gerry Lara and the rest of the team were really great to work with - much appreciated!

I’ve had to reach out 3 times to Cannon and each time I have had a rapid response. Great company that stands behind their work