Cannon SafeCannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Cannon Safe (cannonsafe.com) has 792 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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mike K.
My safe would not open. Called Cannnon safe company, talked with Emmanual Saldana. He was very patient & courteous during the process of opening the safe. He was very knowlegable & exprenced with ways to get the safe to open. Thanks so very much! Did not have to damage the safe. Cannon has great safes & customer service.
WAYNE I.
Absolutely terrible customer service. When your keypad fails…..and it will….. you will get the run around claiming emails not received. Then after several phone calls was told by call center that claim ticket number was not found. Funny they had two ticket numbers on same case. Will end up purchasing keypad myself I’m over the terrible responses. A simple google search shows multiple cases of keypad failure and yet still have to go through all this. Next safe will not be a cannon and definitely will not recommend them.
john
talked with Emmanual and he walked me through the steps to get a replacement locking mechanism. was very understanding about my problem and took care of me completely!!
cab
The customer rep we had was very helpful. He was patient and helped us through the process rather quickly. We are satisfied with the help we received and are now waiting for the part to arrive. No complaints here.
jennifer B.
Gabe was great helping me get my Cannon safe open that had been stuck shut for days!
Mark R.
Initially, I was frustrated with lack of response on a RMA request that I submitted on 7/15. I called Cannon support and Gabe did an excellent job of studying the case and realized that I failed to attached the original receipt (my fault) but that a pic of mother board was also needed to get the replacement part ordered. Gabe also assisted me with how to disassemble the motherboard and how to reassemble when I receive the replacement covered by warranty. WELL DONE GABE !!
clay S.
Gabe was great to work with and super helpful. He got it resolved quickly and replacement sent my way.
Andrew
Well it only took 3 tickets over 3 months and multiple emails to get resolution … not an ideal situation when I have 3 kids at home and a safe full of guns that I can’t open or close without 10,10,30 attempts and sometimes not at all .. asking me to change batteries at the end was the last straw .. it wasn’t till Costco was about to return the safe that anything happened and I’m still waiting on parts … signed frustrated
