Cannon SafeReviews of cannonsafe.com

The initial response to my ticket took about 2 weeks. But once they reached out to me, it was a very quick and easy process and I appreciated how simple the interaction was.

I have had my Canon Safe for approximately six months when the keypad went out. I reached out to the safe manufacturer in an attempt to resolve this issue. They responded 30 days later with an email asking me to send them proof of purchase a video of what the safe was doing pictures of the serial number And the front of the safe. I did this followed their instructions. A month later they sent me another email asking for the same information I resent it then I have gotten no response in months and now they have closed my ticket saying hope we were able to help you. I have gotten no help. My safe is still broken and they will only respond to my request for help with. I’m sorry your ticket has been closed. I will never purchase this product again. The company is trash! Lifetime warranty what a joke!

I had an issue with assigning a new code to my safe. I was actually trying to help my parents who live in a different state. I was able to get on a call with Gabe from Cannon and my mom to help walk her through the process. The call was about 40 minutes. Gabe was beyond patient, more than helpful and resolved the issue over the phone with us. We are so grateful to have gotten that taken care of with one phone call. I would recommend this brand to anyone because of the exceptional customer service I received. 10/10 !

Kaypad broke, reached out. Issue handled promtly by Ray.

My safe will not open every time. I contacted support and they gave me a couple of things to try. I tried them and then wrote them back. No response. Wrote them again, no response. Very poor customer service. I don't know if I should replace the keypad or the mechanism inside or both or just throw the whole thing into the landfill and buy a new one. I know that I'll never buy another Cannon safe.

I spoke with two customer reps, Jose and Edgar. The wall safe that came with our house is out of production. Cannon has no information on this safe in their data base. No safe keys are obtainable and no model number was available although I sent them several pictures of the safe. THEY WERE UNABLE TO HELP ME TROUBLESHOOT. tHEY WERE NO HELP AT ALL.

Contacted Cannon Safen explained the problem of beeping keypad & not working. We tried trouble shooting, did not fix it, sent a video and after review was sent new keypad and board and all worked.

Our safe was missing a spoke when we purchased it, we emailed in requesting a spoke and they shipped us out one. We appreciate the company getting us the missing part quickly.