Cannon SafeReviews of cannonsafe.com

It took over a month to get my parts and my safe was not secured. Other than that I am satisfied with the service.

Robert was very professional and took the time to look that my safe was registered, because I couldn't find the sales receipt. He made sure the part was ordered and is making sure I get a refund of money I had sent for part. He was more helpful than the others in that department.

GABE answered my call to Canon. He was great.!!!! So helpful and worked until he found my ticket number. Also had to search for the keypad pictures I had sent. Kept telling me it was OK that he would find them and very gentle with me. Finding everything he needed it was no time at all and the parts I needed to fix my safe were ordered. He explained that the parts would take time to get here and not to close the safe. I was very happy with the time he took to make sure everything was done for me.

Would have given 5 stars but it took two times putting in a ticket and multiple emails to get a response. However when I did get a response the service was great!!

Gerry provided me the directions for using the combination for the safe & was able to gain entry to my safe. Thank you

My gun safe has been in storage for over a year. The battery was dead and I was unable to find the key. Reached out to Cannon safe and they provided the necessary paperwork and instructions on how to access my safe. The process was easy and thorough. Im now using my safe and very pleased with correspondence & assistance.

The Cannon safe key pad failed after a few months. Cannon said it was battery. After 12 new batteries safe still does not work. Cannon will not even respond now. Stay away from cannon safes! Will get a new safe.

The safe worked "ok" for the first couple years but constant issues with the electronic lock not always unlocking. Back around February of this year, it wouldn't open at all, and the shaft that you turn just twisted off after applying only moderate pressure. The reason for the bad review however is the customer service absolutely sucks. I had to call them NUMEROUS times after we'd established all they needed to get the claim going. after MANY weeks of total silence from them, I'd call back to follow up, they said they needed more information. Information that I'd already given them but they'd conveniently lost. We played this game 3-4 times. They'd tell me they had everything and I'd hear nothing so weeks later I'd call and they'd say they needed this or that. Again, info I'd previously provided. First off, if you lost the info, why are they not reaching out to me. This is their whole game. I still am not able to get into my safe. I've called again yesterday, after they'd gotten a lock smith approved a few weeks back, asking when in the hell are they coming. Didn't have an answer and I was told they'd call me back today. As I suspected, not a word. I am so frustrated with the incompetence and apathy that they have shown to my situation. I have been locked out of my gun safe for nearly half a year not and they couldn't care less. My next safe will NOT be a Canon. That is for damn sure