Cannon SafeReviews of cannonsafe.com

One of the worse experiences I have ever had. No response through email. I've paid the money and they won't give me my replacement key. Don't purchase from them.

The support, even many years after purchase, is excellent.

We purchased our gun safe about 12 years ago. We’ve had problems with the key pad. The customer service folks are great. They are good listeners and really try to help. They sent us a new keypad last week. Both folks we talked to were great. The one today was very patient and helpful. We were able successfully open the safe. Thank you.

Just like every other company not being helpful admitting there product malfunction. Very unsatisfied...I'll never buy another cannon product

Gabe was able to help with the issue I was having with my Cannon safe.he stayed on the phone with me to ensure I had access to complete the order of my new keypad.

My experience with Cannon Safe has not went well to do the fact that I purchased a brand new 64 Cannon Highlander for approximately $1,000 at Tractor Supply and the store held it for me for a couple of months until I could pick it up. I watched the store attendant unbox it put it on the forklift and load it onto my trailer. However once I got home and began to set it up I noticed that all of the shelving and the spindles except one for the handle was missing. It's also poor craftsmanship on the inside with gaping holes and cheaply designed materials. The digital keypad was pain in the neck to get the new code setup. It must have taken me about 45 times to get it it's finally set up. I sent in a ticket online when I first got home and realized I had the problem and never heard back from the company so after a few attempts I was able to reach customer service and was told that I was going to be responsible for paying for the parts that were missing and the shipping because it was no longer under warranty. I expressed to them that had not been used or removed from the store until about 2 weeks before I contacted the online service and submitted a ticket. But the agent did not care did not want to hear about it. There was no remorse and he told me to submit the receipt and they would ship the products at my expense!! The only time they have reached out to me is to close my ticket because I contacted Tractor Supply and ask for the receipt that I was never given or the pickup ticket confirmationi. They let me know that Cannon has that information because I purchased brand new from their chain and that I shouldn't have to be submitting anything to them. They also shared with me there have been multiple issues with these safes concerning missing parts faulty keypads and damaged housing. I'm disgusted because I chose this brand over a Winchester that we already own. I believe that good customer service says Cannon should not only ship the missing parts but send someone here to fix the keyboard and the poor craftsmanship or send me a brand new safe and have someone pick this one up and return it. Is a 600-lb safe I cannot return it.

I had to have help from the tech people at Cannon safe after I purchased my 2nd Cannon safe. Unfortunately, I kept the tech on the phone much longer than I expected. The tech was unbelievably patient and courteous with me and he solved the problem that I was having. If I ever need a 3rd safe, it will also be a Cannon!

Used the email service. Customer service responded within a few days. Asked some questions and asked for pictures and copy of the receipt. I sent the requested documents and with in few hours received an email back with a link to order my items and pay the shipping fee. Was very straightforward and flawless. Appreciate the help and service.