Cannon SafeReviews of cannonsafe.com

I used the chat mode available and the CSR was extremely helpful. I have been experiencing issues with my digital keypad… I was never provided with the troubleshooting steps to attempt to resolve it and so far, my safe appears to be functioning normally. But, this is how the safe has been functioning… it will open/close with no issues for several months, then won’t open. The CSR provided an email to use should the safe start malfunctioning again… THANKS TONI!

I spoke with a rep on the phone regarding a worn out touch key pad on my safe. Once he received the necessary information, he sent me a link so I could purchase a new one. The link also had video links for how to change the electronics and reprogram the key pad. The parts arrived in a reasonable amount of time and i was able to install and reprogram the new key pad in about 20 minutes.

Safe is pretty good. The customer service was great!

What made my experience great was the help I was had, Alfredo got the job done. He was very pleasant to work with and knew how to get my warranty work processed.

The wait time was a bit long, but once I had a rep on the phone, my issue was solved within a few minutes. Gabe was patient in helping me reset my code and get our safe registered.

Other then not receiving my spare keys from the forst go around with service, i did finally get ahold of them and it was taken care of with professionalism and fast action

Support team was very helpful and knowledgeable. Response time was very reasonable.

I lost my master key while my safe was in storage while I was off working and then the keypad decided not to respond. After going online and filling out a ticket I waited and still never received any confirmation until I called customer service. Things seemed to be progressing after then then I get an email stating my ticket would be closed,even after sending an email stating that I needed assistance. I received an email informing me how to pay for my key and the amount, which I promptly did. Still no email or anything until I called today(02/24/2026) and after getting a call back from Gabe Cordova my issue seems to be resolved. Just seems like a lot of dropped balls during this time of trying to work out the problem.