Caliber CollisionReviews of calibercollision.com

Thankful that I had ChatGPT to help me organize messages (saved a lot of time, let me respond in minutes with clear, thorough notes) and that the TDI, BBB, and AG were there to help keep pressure on. Without that support, I would have been buried in back-and-forth with the shop and insurer. My vehicle was repaired here after a collision. Since their “completed” repair, I’ve had multiple issues: a recycled/damaged door was damaged/defective, uneven gaps, bent hinges and a plastic panel that was glued back instead of replaced. Their own technician even admitted they cannot make the repaired/recycled door match the original. I’ve already spent ~$2,000 at a Honda-certified shop to fix problems that only appeared after Caliber’s work. Despite all this, the vehicle has still not been restored to pre-loss condition. My advice to others is to document everything and use every channel available; don’t assume this shop (or USAA) will make things right without constant pressure.

They did a repair on my camper van came out awesome Would highly recommend..

Awesome and the best there is in Lake Worth, Texas. Regular updates via phone and text letting me know the progress of the repairs. Everyone there is great including the manager, front desk staff, Derek and, of course, Christine. Just in dealing with my insurance company was a chore but Christine kept working with them like a pro. When the repairs were completed she went over every detail, even the small ones, up to and including the after care. She deserves a pay raise, a promotion, a day off with pay and a beer.

So today, I was at Caliber Collision on US19, I asked about getting a dent repaired in my 2005 Mustang. This is the reply I received. "We don't repair cars like this because we have tried in the past and have disappointed our clients. We do high volume insurance claims only." WOW!

very happy with my expirence, good and quick service

It was horrible from the day I drop my vehicle off. The estimator, Ted, tried to rush me to leave him my keys, he was very offish and clearly ignored my instructions on entering my vehicle and not to roll down the drivers side window. Their job was to repair and paint a bumper. When the job was “completed” they called me to come pick up the vehicle. When I get there Ted greets me while I was pulling up. He walks me inside to sign some paperwork before I looked over the bumper. After signing the paperwork (the insurance check) I walked back outside to examine the bumper…. Fresh paint, and it’s looking good. As I opened the passenger door to reach over to open the driver’s side door, I walked around to the driver’s side door and noticed my driver side window was damn near hanging on a thread and the door panel was slightly hanging loose too off it’s hinge. I immediately got upset! Then, as I turn the headlights on to check to make sure all the lights were working, none of the bumper lights were operable! I instantly turned to Ted and expressed my disappointment! Like how do you call a customer to come get their vehicle without doing a “Quality Control Check” to make sure the job is done correctly? Then for them to dismantle my window and leave the car outside with the window out of the hinge, looking like a car thief flexed the window open was totally incompetent! That’s not how I dropped my car off! My vehicle is a 1995 Camero z28 and it’s very clean, garage kept, well maintained and cared for. It never been in the rain. So I demanded to who and why did someone roll down my window when I left instructions with Ted to Not Roll Down the Drivers side window! Especially, since they’re fixing the bumper. There is no reason to be rolling down any windows!! So I took my vehicle that day on a Wednesday, to return the following Monday to speak with the GM regarding the lights and window. As I greeted the GM, he was on the phone so I waited. When he was done with his called, he approached me and asked, “what seems to be the problem?” I indicated to him that my car was here a few days ago for a bumper repair and the light’s aren’t on and my window wasn’t in this condition when I bought the car here. He stated, “they’ll fix the lights but the hell with my window!” Oh, No! I said. And he and I got into a heated exchange of words and he called the police on me. Some nerve! Spoke with the police and they gave me some information on civil action so I immediately filed a suit because they were paid the moment I signed those papers before I looked my car over. Live and learn. I would Not Recommend going there. I was even told by a friend that they seen my car flying across Meadow bridge earlier that morning. But I’m like, no my car is in the shop!? Hmmmm, now I know why Ted said, “this car is fast! Do you take it to the track?” I bet that’s when that window got rolled down 🤨 Very unprofessional personnel and management. It’s definitely not the Mikes auto shop I grew up knowing and dealing with. Its Caliber Collision 💥 and surely they’ll wreck your car 🚗 Ten thumbs down 👎🏾

Cristian D. was very prompt as well as professional. My car was rear-ended & pushed into the car in front of me. The car was repaired & ready for pickup in approximately 8 days! It looks great. I am beyond impressed. I would recommend Caliber Collision to everyone!

Taylors, SC Great service, on top of things! Peter Craig gave me step by step updates. Could not be happier.