Caliber CollisionReviews of calibercollision.com

I was impressed with this company in Newnan, GA. They helped my mom get her side view mirror replaced. She is in her 80's and came to them needing help. They were polite, respectful and took care of her issue. Once the part arrived they installed it for her quickly while she waited. If I ever need anything done with my vehicle I will be bringing it here!

My new 2024 Nissan Z was hit by a semi in the first week of Sept 2024. Instead of making this a book, I'll transcribe it into a list. I'll also note that my car was wrapped since it plays a part. The front bumper, driver headlight, fender, wheel, and side mirror had to be replaced, and the door was repaired. I got the car back in the middle of November, without a front bumper emblem, and having to go there to recover a carbon fiber cover I had on the side mirror. In December, Caliber was paid a portion for the wrap. While awaiting that check, around April, when the weather warmed up a bit, I used some leftover wrap and wrapped the new fender and quarter panel. I couldn't rewrap the door because the entire edge of clearcoat was jagged, a large run was hanging on the bottom of the door, and there were clumps of clearcoat and excess clearcoat on the door. So, I took it back to the shop for them to fix these issues. They broke off the hanging clump and applied some touchup, without edging or blending that you could almost see through, and buffed a spot where a clump of dried clearcoat came out of their gun, that I already sanded smooth and just had to be buffed. After picking up my car two weeks later(The new wheel had to be replaced and repainted bc Nissan changed the color), the wrap I precut for the door was gone, so I couldn't even wrap the door. Leaving the car with them longer than a day for these things wasn't mentioned either until I got there that day. They did provide a rental and covered that cost. After that, I ended up having to order a new roll of wrap out of pocket. On account of all this taking them so long, due to lack of communication and incorrect information over months regarding the new rim, and of course, the portion of the wrap that was stolen while my car was with them and money they owed me that I still hadn't received. Fast forwarding to July 2025, after rewrapping the rest of the car with the new roll, I finally got to the last main piece to rewrap and finally just received the money they had been paid and owed me(Not including cost caused by wrap being stolen as I was even willing to overlook it with the amount for the full roll being reimbursed at that point), and a replacement front bumper emblem I had picked up a couple of weeks before this. Then I removed the older wrap I had put on the bumper around April, and nearly all of the paint came off with the wrap, starting with the inner lips of the wheel wells, where it appeared there was no clearcoat, which is what keeps wrap from fusing with the paint. The clearcoat and paint were extremely thin, almost as if they did one quick coat without any proper paint prep and called it done. All of it that came off the bumper, came off with ease and much that didn't come off is loosely sitting on the bumper, attached to the few areas in which the paint and primer had stuck and didn't come off. So, now, at the end of July, I'll have to use the money that took them so many months to finally pay me to have my bumper repainted. Needless to say, I am not bothering to even have them to fix this. I don't trust them to do it right, so I'm taking it to Nissan. In the future, I can't recommend Caliber to anyone unless they aren't concerned about timeframe, communication, or quality. Unfortunately, Progressive doesn't work with Nissan, and Nissan doesn't work with Progressive because they don't ensure quality work. I can now see exactly why that is. I worked in a collision shop for years, and this is unacceptable of any collision shop. Even keeping emblems with the car is basic Day 1 knowledge, and they didn't even do that. "Date of Experience" 09/06/2024 - 07/24/2025

My husband and I have been using Caliber Collision for all our repairs on our 2013 Legacy Suburu. Gabby and the whole team were always so kind and helpful! I recently lost my husband in December and he did everything for me❣️. I had a brake light out and was at a loss! Stopped in at Caliber and let them know Dave had passed and I had called the day before and was told to bring in the brake light bulbs and they would install! They were true to their word and I now have brake lights 😘 Thank You Caliber Collision Debbie Salazar

Installed the wrong bed cover on my truck and now I have to remove it to pull a goose neck or 5th wheel trailer. They will not make it right.

My vehicle went in for inspection on Monday and was told I would have it back this week. Now I am being told that I will not have it back until the end of next week. Who can afford to be without their vehicle for 2 weeks? Customer service is absolutely no help and is unacceptable. I will never use Caliber for anything ever again.

Location: Knoxville TN. A bus scraped my new car while I was at a stop sign. The damage is not too bad but again, this is a new car. I work two jobs at the age of 55 so time is limited. I noticed that this business offered the ability to upload pictures, sent to their estimator for an offical estimate of repair. Once the estimate is done, one can expect multiple e-mails requesting a repair scheduling with their business. This seems too good to be true, right? Yes indeed. I sent this estimate to the school district's insurance company and they readily sent me a check. I've never had an insurance company actually send me a check. Not that I've had many accidents in my life (2 now) but I've only known insurances to deal with the collision center directly when it comes to payments. Regardless, this is what I was left with so I figured we would make it work since this company APPEARS to be on top of their game. I decide to schedule my car drop off. The online scheduling allowed for Mon - Fri between 8am and 430pm. Sweet, I can drop this off between jobs on a Friday. Hmm..maybe not. Estimates are just that..estimates. They determine the damage done, any replacement parts and time it would take to repair/paint. This estimate was indeed just that. Such and such for the mirror casing. Such and such for paint. Such and such for the allotted time they deemed it would take to repair. Naturally, we all realize that estimates are not precise and there are times when it will vary some. (I was ready to pay more if needed, out of pocket.) A women called me while I was on my way to job #2. I missed it so I called back before clocking in. I guess they needed some information first. Well, it was not information they needed. They gave me every excuse in the book NOT to schedule. At the time I did not understand why they were dissuading me from keeping my appointment. Guaranteed money is just that: ka-ching. Or is it? "We do not work with that insurance company." Um..I am willing to pay beyond the $2k given to me by the company. After all an estimate should be give or take, within reason. I guess not. "The make of your car (Nissan 2024 Sentra) has a rear camera, which means we may have to --blah blah excuse-- which would mean more time, perhaps adding $500 or more." Thinking to myself: You knew my car's year and make when doing the estimate. Wouldn't have that been added onto the higher end of the estimate? "Nissan is particular about the parts going onto their cars- blah blah" Nissan is not paying for this and their eyes do not need to approve of your work. I do. "Do you have another car? Because usually insurance companies provide one, but since you have paid out..blah blah." No. It is okay because my wife has her new car that we bought at the same time as mine. "Well. You schedule the drop off for next Friday at 430pm. We do not allow for over the weekend drop offs." Let me get this straight. Your online schedular sets the dates and time available for appointments/drop off. Friday at 430 was available, so now what? By this time I was "over" this collision business. I later thought about this and others can draw their own conclusion. In my opinion, they would rather deal directly with an insurance company so they can nickel and dime them to get the most amount of money possible from insurance. (It is no wonder insurance rates are so high. This is surely one minor factor in the equation.) A cash payer is not "bang for their buck" in my opinion. My advice to this business on Kingston Pike in Knoxville: 1) Fix your calendar if you cannot accomodate appointments on that date. 2) When you perform an estimate, add in those "make/model" issues a part of the high-end estimate. Isn't that what a low-ball and high-ball estimate is all about? 3) Do not assume that a potential client is not willing to pay beyond insurance to get their car back to looking good. Good customer service is inviting all forms of payer's to your business to demonstrate how well you perform (not moneygate)." Good reputations are NOT EARNED by turning down good business and ultimately reviews. Shame on you. May the truly best business for my business await. My pretty car deserves better than money snobs.

I stopped by the Caliber Collision in Glenside PA to have them evaluate a misalignment of my hood, which I suspected was pushed in by a large SUV that had been parked in front of me. The front desk person was very nice and tried to fix it, but couldn’t. She asked a mechanic for help, and he fixed it good as new…great on my 17 y.o. Camry! And there was no charge! What more could you ask for? I’ve always had very positive experiences at Caliber.

The Calliber Collision in Lehigh Acres, FL is the worst. They need to change their manager. He doesn’t want to work. Only creat paperwork and there are so many great body shops and lower costs excellent mechanics in the area to go to.