Caliber CollisionReviews of calibercollision.com

Never rake your car here. Had bad hail damage on the roof,multiple dings and cracks in the paint down to bare metal. They popped out the dings and then sprayed right over the top with no prep. Billed my insurance for almost $6000 and within 2 months the entire top of the car was peeling paint and rust. I could have done the same quality work with a hair dryer and two cans of spray paint. Pathetic. Had to choose at least one star for rating but in reality they deserve about -30

Called Caliber collision today, located in Peachtree city Georgia,they refused to give me an estimate to repair my car because there was not a Insurance claim. I wanted to pay for repairs myself. The women that answered the phone was more rude than helpful. I won't be back

Caliber Collision Carbondale, IL proved to be a gem in southern Illinois. Cliff and Ryan provided excellent customer service. They texted me almost daily to give updates on the status of the repair. They assisted in the acquisition of a rental car and had a comfortable and clean office to do business and wait. The finished product, which was detailed and polished, made my wife smile. Thank you Caliber, Cliff, and Ryan.

If I could have given them a zero I would. This has been a very bad experience. Caliber Collision on Ashley Phosphate road had my Ford Explorer in their shop for a month. They repaired the driver's side front door. They gave it back to me with the door leaking. I brought it back. They did not fix the problem. The door is still leaking. Codi and Amber are horrible.

Bottom line up front: Truck turned in for service: Jan 10th 2022 Truck returned: Still held by Caliber today (Aug 16 2022) with no clear return date, and would like accountability. I am currently a customer working with Caliber Collision in Westminster, MD as of early January 2022 when my truck was hit in an accident. I had paired the claim with GEICO & the inspection/assessment began. I also utilized a car rental in the meantime. After the inspection, they scheduled parts to come in but gave a false deadline for when they would be in. A few weeks later after calling to get an update, they mentioned that the parts came in but found other parts that were required & had to put up another order. To note, this process of requiring more parts & saying “we don’t know when the parts will be in” lasted for about 3-4 months. Caliber Collision then had to coordinate with my insurance company to request more funds than what was originally anticipated. About month 5, June 2022, Caliber Collision said they had to take the truck to a neighboring Caliber Collision since they noticed the frame was damaged and required a new frame. They had sent it to Caliber Collision in Havre De Grace, MD with, again, no timeline in sight and false promises for when it’ll get done. Month 6, June 2022, the frame came in & they said it was damaged so they had to reorder another frame. We are now on month 8, Aug 2022, and the new frame did come in but additional small parts had to be in order, yet again with no end time in sight. A car rental thus far for about $80/mo would have cost about $20,000 by now out of my own pocket and not covered by insurance. As a current situation update, we were told last week, 3 Aug 2022, that the truck would be ready yesterday, 10 Aug 2022. It is 16 Aug 2022 and now John from Caliber Collision in Westminster says it won’t be ready until 17th Aug. I’m only writing this to shed some light on my experiences with Caliber Collision in Westminster, MD. I’ve been having to constantly contact the company for any of these updates throughout the 8 months as well. The false promises and timelines have left me mistrusting the operations and handling of the store and would hopefully get acknowledged within the company so other clients won’t have the same experience as I’m currently having. Luis Lawson 2019 Ram Laramie

I had a parking lot damage to my new Kia. I was crushed as I only had the car 2 months. I contacted Caliber Wooster through the web and had immediate response. My insurance company worked with them beautifully. The personnel at the Wooster office helped turn a bad experience into a positive by reassuring me every day as to where repairs were at with the car.Shaun is thorough,friendly.and knowledgeable. Respectfully, Sharon Salmons

The quality and responsibility of the manager to accomplish high quality of service ..

We randomly pulled into the Caliber Collision in Waretown, NJ hoping they could help us find a temporary fix for our shattered sunroof. Joseph Pepe, the general manager, was incredibly kind and generous with his time. He got a temporary cover in place for us, and he located the glass we’ll need to replace the shattered sunroof. All the employees were kind and supportive. The office and bays are spotless. No easy feat, which reflects their meticulous attention to detail and exceptional customer service. Both our families owned gas stations and autobody shops, so we know the business well. Caliber in Waretown is truly exceptional. We are so lucky to have stumbled into this absolute gem of an autobody repair shop. Ed and Annmarie