Caliber CollisionReviews of calibercollision.com

Customer service was fantastic in the Ammon location. Workers were friendly, helpful and patient. Turn around time was much better than we had expected and the car looks great! I will know where to go the next time I have to visit a paint and body shop

I want to take a moment to recognize Destiny for their incredible dedication and hard work at the Caliber Collision Repair at the Chinen Blvd Location . Destiny's attention to detail, kindness and empathy for people and overall genuine care made such a positive impact on my experience. It's clear that she truly loves what she does, and it shows. Destiny went above and beyond to ensure everything was perfect, and I couldn’t be more grateful. She is truly one of a kind and and I highly recommend Caliber Collision to anyone who needs a trustworthy repair shop.

Fantastic experience! High quality work (particularly impressed with the paint work to repair very significant scratches), quick turn around (sourced Lexus parts and glass quickly), and great customer service! Lou went out of his way to have our broken window wrapped so we could drive it the day before our appointment. They also made sure to find a spot on their schedule to get us in quickly! We were treated as family and very happy with the service.

Stay away from this shop! If you want good service and your repairs done right go elsewhere, even if the insurance company lists this shop as a preferred body shop. I am disgusted that the insurance company has them as preferred due to the shit show shop they are. They did such an awful job on my 2019 Blazer RS, it was 2 weeks longer than I was initially told the repairs would take. Then the service guy informed me he would return the vehicle to my place of employment which is 5 minutes away by 3:30 after having it a week longer than expected. When I called after he didn't show up I was informed by the other service guy that he left for the day. He proceeded to inform me that my car had to be painted for a 3rd time because it didn't come out to the managers expectations. Then I had to wait another whole week for it to be finished. Once I received the car back it was raining and the car backend was dirty and wet, I didn't get a good look at it till a few days later. It was horrible, and they didn't even remove the tape from the window, which I still can't get off between the window and tailgate. The paint job is bumpy and wavy, the inside of the tailgate wasn't even fixed. It has paint runs and doesn't match the rest of the original factory paint job. It looks like a paint job done by a child. Horrible!! I was informed that the request for a review would be sent over and he proceeded to tell me that his mother taught him if "he had nothing nice to say, to not say anything at all." It was clear he knew what a shitty job and service I was provided to express that quote to me. When it was returned my vehicle had more than 200 miles on it then when I dropped it off, so my assumption would be it was out for a joy ride considering the shop was less than 5 miles from my job. I am absolutely disgusted with this "preferred body shop" and would ever allow them to touch another vehicle of mine ever!! STAY AWAY FROM THE SHIT SHOW!!!

I had my SUV repaired at Caliber in late July after being struck by a drunk driver on the parkway. After picking it up in early August, I gave a glowing review in response to their email request. However, upon returning to sign final papers and address an unfixed taillight (which they never fixed), I discovered that all my truck mats were missing. When I went inside, an employee greeted me with, "Hi, you really f**ked me with that review." I was taken aback, as I had only written positive things and hadn't mentioned the taillight or the missing mats. He refused to explain what was wrong with my review and tried to change the subject. Eventually, they admitted to losing the mats (which were visibly present in the "before" photos) and agreed to replace them. After a month passed, they claimed the mats were on backorder for my 2022 truck. I waited patiently for two more months, but still no mats. Frustrated, I found ( in less than 5 minutes) and ordered the mats online myself. They arrived within two days! I showed the employee the invoice in October and was promised reimbursement. November passed, then December, with no reimbursement. They claimed a check was mailed (which I never received), and then offered a gift card. When I went to pick it up, they didn't have it. Finally, after seven months of waiting, I received my reimbursement this week in February. This has been one of the worst customer service experiences I've ever had. The staff was rude, the work was incomplete, and their attitude was arrogant and dismissive. Only Manager Marvin seemed to care and take action. I DO NOT recommend this company unless you wanted to be treated like you don't matter.

The Caliber Collision location was slick. They insisted on dropping off my Jeep at home and offering to return the rental car. Never ever do that. A 10 min trip took well over 2 hrs AFTER the sun was down. I was unable to carefully look at the repair work. Caliber Collision DID NOT do the work promised in replacing the left front fender and bumper. I gave them a favorable review earlier only looking at 2 obvious repairs- I now know why they were so eager to return the car late in the day on a Friday 10 days earlier than promised. Do not trust this company and take your vehicle to a small privately owned shop where they actually care. Caliber Collision is too big now and in bed with the insurance companies to do the least amount of work and not what was promised. Very disappointed and unhappy.

The Hemet location did work on my car and when I got it back I noticed a crack in my passenger window. I left a review asking to see before and after pictures, the lady called me and I called her back and nothing. This issue has yet been resolved and the crack is still on my windshield...

Everyone and everything about my experience with Caliber Collision was very positive. I was treated with a great amount of respect. I love the way my car looks. Awesome job. Thank you everyone.