Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

We stayed in what I thought was going to be a cabin named " I can see for miles" it ended up being a multi level deplex. But all in all I really enjoyed the stay.

My wife and I just spent our 1st anniversary here in October. It was very nice. We hope to make this an annual visit and be able to stay more than 3 days and 2 nights next time. The extras that my mother-in-law added was a wonderful touch to a very special weekend.

IT WAS GREAT!!!! SPENT MY DAUGHTER 18TH BIRTHDAY THERE! WE'RE FROM FLA SO IT WAS A GREAT EXP FOR US, FIRST TIME SEEING SNOW AND CABIN WAS VERY NICE

While our family had a great stay, we loved the bedroom space and private baths, game room, living room and I especially liked the dining room table that we could all sit around (12 of us), we thought some of the "amenities" were lacking. The bath towels, were stiff and harsh, it felt more like they wiped the water down and off vs absorbed the water. The kitchen had plenty of dishes and silverware, however the pots and pans were lacking and in poor condition. There were beaters for a mixer, but no mixer and no baking sheets/pans. I realized after we arrived home, that children's clothing had been left in an upstairs bedroom and called 3 different times trying to locate it, and it was never reported. From the decks, this cabin had no view of the mountains, only trees.

While no one was rude, our experience was unacceptable. We stayed in Raven's Eye the week of 10/23/17. Beautiful cabin & location, but the cabin is not being properly maintained. The hot tub did not work (and obviously had not been in working order for quite some time) nor was it fixed during our stay. The garbage disposal was broken and was not fixed during our stay. The septic system was in dire need of cleaning (the stench was backing up through the pipes in the bathrooms). The shower in the master bathroom was unusable b/c it was so filthy. The pots and pans were unusable. Not only were they filthy, the teflon was peeling off of them. Every dish and utensil we pulled out of a cabinet or drawer had to be washed before we could use it. There were no mattress pads on any of the beds. The closet in the master bedroom was unusable b/c the carpet was saturated with pet? urine that had never been cleaned up (we had to keep the door closed b/c it smelled so bad). The wooded area around the cabin was full of garbage (literally, garbage bags full of trash, empty beer cans & water bottles everywhere, etc.). When we arrived, there was broken glass in the living room and on the front porch. Many of the doors leading to the outside would not lock, which made us feel unsafe. We reported all of the issues we found as we discovered them, but the maintenance people who were sent to correct the issues were unable to do so. What could have/should have been an incredible family vacation left us feeling disappointed and cheated. The 30% credit we received did not make up for the lousy experience.

Came the first day to find our hot tub was not working. Called the office and told it would take 2-4 hours, which was fine. Called back about 3 hours later and was told the same thing and that they had put in a maintenance request. Called about 3 more times until midnight that night where someone kept leading us to believe maintenance would be out that night. Got hung up on by an employee. Absolutely terrible customer service. It would have been fine if they told us no one could come out the same night, but we were repeatedly lied to and hung up on. Unacceptable. Someone came the next morning (after we were told they would put in ANOTHER maintenance request and it would take another 2-4 hours) and it took them 2 minutes to fix the issue. Will never rent through this company again.

I would have rated this company with zero starts or negative stars if available. This was one of the worst experiences that I have ever had. I rescheduled my stay due to the fire in Gatlinburg last year, and this company did not bother to let me know that there was an additional charge for this. I did not receive an e-mail, phone call or notice of any kind. I found this out when I was checking in. Also, the person checking me in was very rude to the point that she rolled her eyes at me at least twice as I was expressing my dissatisfaction with their extra charge. I would expect this from my teenage daughter, but not from a professional person who informed my that she was a manager with this company. I would never consider doing business with this company again.

Cabin was wonderful. However, housekeeping wasn't as good. The hot tub was very nasty. Bedroom downstairs had bloody sheets on them. Tried to hide them by putting them at the bottom of the bed. Other than housekeeping I would have rated a 5. Beautiful cabin. We loved our stay.