Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

My wife and I have rented several different cabins on different occasions. Cabins of The Smokey Mountains has always been the company we’ve used to rent a cabin. We’ve never had a bad experience. The staff is friendly. The locations are great.

Great experience. Hot tub took a while to get going on the first day but was beautiful once ready. Check out instructions could have been clearer but awesome experience nonetheless.

I had an amazing time staying in the Cabins of the Smoky Mountains. The only problem was that I didn't want to leave my cabin! There was so much to do with games, jacuzzi, and views from the balcony. I can't wait to have a chance to go back again!

BEWARE. They have a “no refund” policy. My daughter was going to have her wedding at the Lake House. She scheduled this over a year in advance. She asked us to put down the deposit. I called and put down the deposit and was not told about the refund policy or I would not have done it. Unfortunately she will not be getting married there. I called 6 months in advance to cancel and get a refund. That was when they told me about the no refund policy. They said they keep the money in escrow for 2 years and we could use it. I guess after 2 years they just keep your money. We don’t live anywhere near Gatlinburg. We live in northwest Pennsylvania. I explained neither us or any of our family will be going there. They don’t care. Please don’t get caught in the same trap as us. Beware!!

If this is "as good as it gets" your standards are really low. We've been having our family reunion for the las 15 year in a cabin that unfortunately was not available that time; so I got on the website and found out that Cabin "As Good as it gets" with beautiful deceiving pictures, located in Pigeon Forge acomodates 27 persons. Made the reservation for January 2 to the 6, 2019. After 2 months of the reservation I was told we needed to add another day, because was peak season and I accepted. They made very clear that we can not arrive before 4 p.m. that way the cleaning crew had enough time to clean and prepare the cabin for our arrival. Prepare ????? As Good as It gets refers only to the view, because the cabin is not prepare to sleep 27 people : 5 queen size beds that even the wrinkles of the sheets squeaks, 3 sofa beds, couple of recliners and 5 very narrow futons, that accommodates only one midget (one of them with broken legs) pushed to the wall. Sheets and towels only enough for 12 people; we had to placed a call for 8 more blankets for the members of the family that used the futons and the recliners ( they were not provide from the beginning), They deliver only 4; needed to place another call not only to get the rest of the blankets, but to get fix the fire place in the second floor to warn up the room, heating system was not working properly, neither the TV. They also offer swimming pool with lock doors and no body in the office knows the code to open it, hot tub that is empty and not ready for service. I was avoiding to talk about the cleanliness of the cabin, but is not fair that other families don't know what are they getting for the price. Range was nasty, we had to take apart and clean before star cooking, any where you look window seals, behind sofas, beds and bathrooms piles of dead lady bugs and sting bugs that have not been remove in days, sting bugs flying all over the place. Lets don't talk about small wares 8 dinner plates and 4 coffee cups to accommodate 27 persons? When I called and requested more china, they told me that during christmas and new year they previous families broke more than a 100 pieces and next delivery will arrive mid January; we have to go to town and bought paper plates and cups. Ah! Almost forgot a very important information "cabin accommodates 27 guest" but parking is big enough for 3 cars and if you park on the side of the road, neighbors will complain and threat you to call the police , if you call the office they don't offer any other option for parking. Trash cans need more, so your guest does not through the trash over the balconies; it look so bad the our family took one day for enviromental activity and clean around the cabin to enjoy the view To the owner of the cabin; My friend you need to find another company to manage your property, because this one doesn't have the most remote idea of hospitality and is not a good advertising you, since you like to sell "As good as it gets"

Let me first start by saying, it was only after making our reservation that I began reading negative reviews online. We've been traveling to Gatlinburg every year for the past 22 years and I'm VERY pleased to say this was by far one of our favorite properties!!! The cabin was beautiful, clean, nice and abundant linens. We even received a call from customer care the day after arriving to make sure all was well with our accommodations. We were able to check into our cabin earlier than expected and the virtual check in was hassle free. I strongly recommend Gatlinburg Falls. We'll be making another trip soon.

1/18/19 I wanted to update my post to advise that I was contacted by management and they refunded a portion of the cabin rental stay. I am updating my post because they contacted me to discuss and tried to make it right. Thank you. We have been renting cabins in TN for many years. This visit was the first and last through Cabins of the Smoky Mountains. On the arrival date we did not receive the email to check in until 7:30pm. This was after 3 phone calls and a visit to the office to speak with a manager. The manager advised me that we would be reimbursed for Saturday night considering how later our check in was. I expect your office to follow through with the reimbursement. Same night at 10:30pm someone knocked on the door claiming to be maintenance, yet your office did not advise us someone was coming out. This late at night is unacceptable. The cabin was not clean and especially the master bedroom and bath. The bathroom reeked of raw sewer smell to the point we had to leave the windows open day and night and ran the exhaust fan constantly. The wood floors were not swept nor mopped. My socks are the proof of the filth. Many outside lights did not work, we dealt with water backup in the kitchen on multiple occasions, the dishwasher was not cleaning the dishes, so we have to hand wash the majority. Three phone calls were made to customer service during our stay. The bathroom smell was NEVER dealt with. Last but not least, the microwave handle was cracked in several places and while using it the handle completely broke off. A call was made to customer service but no offer to fix it was made. Not surprising considering the overall experience with your company. I am glad for social media and I will be sharing our experience.

Hello my name is Jeremy and I am former active United States Marine Corps. My wife booked a trip with this company 2 years ago when I was home and unfortunately the wild fires had kept us from being able to attend. They had refused to refund her deposits and said we had to have a reschedule. They had given a deadline of October this year however that would not work for our family being I was not around. We spoke to them today and both managers told us nothing they would do for us even after we offered to book with them. We are talking about a few hundred dollars. Who has my wifes money I am wondering. We didnt start the wild fire and under circumstances you have no right to put people on your deadline. What works for you does not work for everyone. We booked with another company and was never about the money however the principal. I told you I would provide proof I was deployed and you told me the manageable said they would do nothing. I ask all my military brothers and sisters do not book anything with these people.