Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Check in was very easy. The staff was very professional and courteous. The drive to the cabins was also very easy. The area was very congested bc the cabins were so close together. Our cabin was in a bad area. If a vehicle lost control going downhill, this cabin would be destroyed!Parking was TERRIBLE and LIMITED at this cabin! The cabin was great! It was nice and clean as well as spacious! The kitchen would have been perfect except it lacked cookware. There were mixer bowls but they we burnt and nothing to prepare meals such as spaghetti with. As for the first floor bedrooms the only thing needing attention was the right bathroom; the toilet was rocking. The bedrooms contained fireplaces and nice size tubs which was awesome! The website makes you think that the cabin has a seperate media room; it DOES NOT! The media room is crammed into the top bedroom with twin queen bunk bed a futon and a two game machines! Very misleading! This room is designed for kids but is DANGEROUS in so many ways! Downstairs was better spaced out. No complaints from the family downstairs except the game systems making noise all night. It was said to advise visitors to unplug before bed! The hot tub was a definite plus! ON THE OUTSIDE OF THE CABIN IN THE BACK, ITS TRASHED. THERE ARE THINGS FROM BEER BOTTLES, TO ROCKING CHAIRS, TO ALL KIND OF LITER. IT TAKES AWAY FROM THE BEAUTIFUL VIEW THAT THE CABIN IS SUPPOSED TO OFFER. THIS IS HORRIBLE AND NOTICEABLE AS SOON AS YOU WALK ONTO THE PATIOS. Overall we had a great experience with the minor mishaps!

I received an email 2 days after my stay stating we had broken the rules and smoked in the cabin. They sent a picture of ashes on the table. None in my party smokes. They charged my credit card an additional $250!!!! We left the cabin neat and tidy. I have sent a response stating the ashes were not left by anyone in our party and am awaiting a reply. As far as the cabin itself, it was nice; however, there were a few items that needed attention but I didn't bother requesting the repairs because we were only staying the weekend. The ashes was a scam to obtain additional money. I will not stay again and will not recommend to anyone!

Where do I start ok the kitchen the dishwasher door didn’t close the stove need to be replaced the door on it also don’t close shut . The back door didn’t lock.. the bathroom on the bottom floor if you take a shower on the main floor it leak down stairs . One of the bedroom doors on the main floor it didn’t shut we had to put a towel at the top of the door for it to close. We was on a couples trip 4 couples so imagine how that felt . And the towels had hair on them It really need a update and better housekeeping I will not be renting through cabins of smoky mountains again the cabin name was the big easy

We stayed in INDULGENCE, a one bedroom cabin. It was updated, very pretty, and spacious. The check-in clerk was very nice and helpful. I would have given a higher rating but the cabin was very dusty around the fixtures and trim. The view off the back porch was disappointing to say the least as it consisted of a storage unit and main road. The fire place was electric and didn't work. That being said it was minutes from the parkway so overall a nice stay.

Location is good for the particular cabin I rented, close enough to town to make it easily accessible but you didn't have to deal with all the traffic. The hot tub leaked a bit and lost water throughout the week we were there, it was reported and refilled quickly. The bed in the main bedroom was not very comfortable, mattress was thin and the bed was very noisy when you where getting in and out. The detergent supplied for the dishwasher didn't rinse off well and left a gritty film on the dishes. Dishes need to be washed before first use and hand washed for the majority of the week.

Talked with Kristin G. at Gatlinburg Falls Resort today, Feb. 12. She was very understanding and helpful. She listened to our com[plaint. They have refunded us $320.00. And was apologetic. And offered a discount for future stay. UP DATE: Wow, They sent email asking us to call to discuss the issues we had. We called today Feb. 07 and told them why we were calling and was put on hold for app 5 mins.Then someone else picked up and ask how could they help us. I told them we were returning their request for us to call reference our review. The lady said "What ?" I then stated never mind. Same issue with customer service we had while staying with them. We do not ever do a review but felt it was necessary this time. We arrived on Jan 25 at 330 pm. 6 adults and six children. Went to the Cabin- Grin N Bear It. Unpacked and then discovered no water in cabin. Called and was advised they would do a work order. Time for someone to check issue would be 2 to 4 hrs. Then discovered would be Saturday before water would be on. Finally at 9 pm got moved to a smaller cabin. Unpacked again only to find out we could only be there one night and would have to move again Saturday morning. Moved again and unpacked again. Everytime we called for status we were told they would called us back, never did, we continually had to call them. Customer Service is poor. What a messed up weekend dealing with them. Also, at the Grin N Bear It cabin- kitchen sink was nasty, toilets not cleaned, floors not swept, not sure about hot tub never got to it. Never Again!!!!

This cabin was really good I would recommend this place to my friends and family

Could have used a couple extra blankets. Repair work needed on some loose faucets in bathroom, fireplace didn’t work. Other than that everything was great! Thanks for a fun family weekend!