Byrna TechnologiesByrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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407 approved reviews, newest moderated first
Michael S.
Company rep listened to what I needed, explained clearly what I needed to do and once I completed what I had to do she got it done within 24 hours. Great experience, company so far has been really good to deal with and very responsive to needs. Really feels good to deal with this caliber rep and company.
Alyssa C.
Will H was very kind & quick to help! Great customer service and great business
Peter H.
Decided to try the gun so to make sure it would work. First shot the ball rolled out of the barrel as did the 5th shot, with only 2 firing as they should and one with power enough that it wouldn't hurt a fly. I'm going to check the 2 other Byrma guns that I have had for a few months to see how they work. I should be able to pull them out with a new unbroken Co2 cannister, and the first shot being as strong as using an already broken cannister? I'm very disappointed with this new Byrma. If I had to use it in an emergency, I would be dead! Tried to return the defective one today, which didn't work right out of the box. Thus, fed up with Byrna as the weapons are unreliable for defense. Even though the out-of-the-box weapon was only shot once and in that it did not work I can't return for a refund. My Update: However, the various potential points of failure and operational limitations mean that many experts advise against relying on them as a primary defense in a life-threatening situation.
LLFL
Purchased Byrna with bad CO2 cartridges. Contacted Byrna and was informed no shelf life to cartridges and cannot leak out prior to puncture. I got news for them I have a whole carton of FAILED CO2 cartridges and thought the problem was with the gun. Thankfully it was the CO2 cartridges as the 2nd box works fine. BOY AM I GLAD I DIDN'T NEED TO USE THIS FOR PERSONAL PROTECTION. Great idea HORRIBLE customer service. There needs to be a way to identify full cartridges so you don't install a dead one when you really need it
Mackenzie
I initially ordered a Mission 4 launcher. Unfortunately I came to find out that the launcher was out of stock and there was no expected date of restock. I requested a refund and after reviewing the return/refund policy with customer service, I was quickly refunded. I then used the funds to purchase a TCR - which was in stock - and received it sooner than projected. I was impressed with the quality of that launcher and I appreciate the peace of mind it gives me for my safety. I appreciate how quickly customer service has responded to inquiries and worked through issues. I would definitely work with Byrna in the future and will keep an eye on their products.
BIGEMANN1
The auto response system worked great. I needed to speak with a representative and it connected me quickly. The representative was very knowledgeable and friendly. My question was answered. Overall it was very helpful experience.
jashawa L.
Well I bought my byrna cl and I have sent it back going on three times within two months because the co2 keeps blowing up in the gun.
Bob T.
Called customer service with some questions and a real live person actually spoke with me. I believe her name is Rachel. Very knowledgeable and courteous, a real pleasure to talk with.