Byrna TechnologiesReviews of byrna.com

The launchers are not the only reason Byrna is a great manufacturer - When I had a question regarding their Black Friday promotion, I was able to message them over the chat feature on their website. Byrna's customer service was very prompt and helpful -- Megan was particularly to the point and honorable. On top of this, their product will help me to protect my family and provide us with some fun self defense training. I am so glad I chose to go with their American manufactured Byrna LE launcher, and grateful for the 95 CT kinetic rounds they offered this Black Friday. There is a reason Patriots like Glen Beck support the Byrna Launcher, and I am glad I took his advice to get a Byrna.

The team reached out to me the very next day

I recently had the pleasure of working with ​Sam, a sales representative from Byrna, and I want to express my sincere appreciation for the outstanding service I received. From the very beginning, ​she was professional, knowledgeable, and genuinely focused on helping me make the best decision for my needs. ​Sam took the time to explain the products in detail, answer every question I had, and ensure I understood all my options. What stood out most was h​er patience and h​er commitment to making sure I felt confident and informed before moving forward. It never felt like a sales pitch—just honest guidance from someone who clearly cares about customer satisfaction. Thanks to h​er support, I walked away feeling completely comfortable with my purchase and knowing I received the best value possible. Byrna is lucky to have such a dedicated and customer-focused representative on their team. Highly recommended! Joe A.

The help I received from Megan was outstanding! I received a bottle of the max defense projectiles that contained loose powder in it. Rather than assuming it was inert material, I reached out, sent a picture of it and got confirmation that it was the chemical agent that is used. Megan is getting a replacement sent to me. She was very helpful!

Agent was responsive and very helpful. Honored recently announced rebate for my order that was placed earlier but was still in progress.

Megan was patient and attentive, knowledgeable you are fortunate to have a lovely person treasure that!!!

What started as a horrible conversation ended up turning into a positive experience. Megan took me through all the steps I needed in order to get the proper holster. At first, it wasn’t working out so well and then when I told her what I was looking for she was spot on thank you Megan.

Allison has a really nice phone personality & voice making the customer feel relaxed and treated with concern and care. I wish ever customer care person that I deal with had the same attitude and care that Allison displayed during our conversation and she resulted in getting me to spend over $2500 in my new order. Allison is a keeper!