Byrna TechnologiesReviews of byrna.com

I have had several contacts with customer support. the most recent were with Maria D. She was very helpful and would not leave me until my issues were addressed.

Maria did an excellent job of educating me on the particulars about the Byrna launchers and accessories. We were able to pick back up after a phone line drop All a very positive experience. Keep up the exceptional work!

Please let me know if Rachel received this feedback message...I'm not that computer savvy...First of all , I am very pleased with the Byrna organization,it's product line and your customer service. I purchased the Byrna L.E.this past July and of course I had 43,000 Questions. I have spoken to customer service numerous times and all were helpful. No disrespect to others but I found Rachel to be THE BEST ! She was very patient, never in a hurry and answered all my MANY questions with concise clarity. She spoke with such clear confidence , it was apparent to me that she has had a lot of experience with your weaponry. HER confidence gave ME the confidence that I was getting appropriate and accurate advise. It is my contention that Rachel is a GREAT asset to your company. I fully expect that she would THRIVE in any position within your organization . Thank you all for this incredible invention. And THANK YOU RACHEL !! God Bless You All p.s. I can't remember the exact dates I spoke with Rachel

I think that Byrna makes a great product. I wish that their prices were somewhat better, but what is it worth to protect your family? I live in Canada, where it is pretty much illegal to protect yourself but as you all say in the U.S. 'I would rather put my fate in the hands of 12 than be carried by 6.' As the world moves further and further from the truth and society begins to unravel, I think it is more important now than ever to have an effective way to keep yourself and your family safe. I never want to be the one who laments "I could have done more." Thank you, Byrna, for a great product and great service. God Bless.

Rachel responded to my questions quickly and with accurate information that was very helpful for my transaction to be correctly processed.

Rachel M was the ideal customer service rep. She was prompt to reply in every contact I made with her, and she kept up with my situation over at least two or three weeks. Her emails were clear, concise and fair-minded as she provided everything I needed as a customer while also protecting the legitimate interests of her employer to verify my concerns. Moreover the tone of her emails was always upbeat and encouraging without being trite or dismissive. Rachel M was the ideal face of Byrna. More than deserving a raise, she should be promoted to have a place of influence to train other customer service reps in the skills she makes look so effortless in her work. My name is Michael Russo, I'm a repeat Byrna customer, and I stand behind my review.

I’m a single mom who now lives in a remote area after living in Manhattan. I’ve always felt like a sitting duck with absolutely no way to protect me or my kids. I procrastinated placing a Byrna order even though I really wanted one for 6 months because I was so afraid of sounding stupid with all my questions even after thoroughly reading through the informative Byrna website. Yesterday I called Byrna and got the lovely and informed Rachel who patiently answered all my questions, listened to my needs and fears and helped me choose. You guys are the best. And Byrna is the healthiest non-addicting sleep aide ever.

It took me just a few minutes, maybe 2, to get a real person on the phone, his name was Troy,I was surprised! Troy sounded very professional and knowledgeable right off the bat. I explained my issue and it took Troy 30 seconds, or less,to have several links to me so I could find what I was looking. Also I had an issue with one of the clips for my Byrna, I sent him pic's and problem solved! GREAT JOB TROY!! 1