Byrna TechnologiesByrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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407 approved reviews, newest moderated first
Muddy R.
After reading the 2022 reviews i have decided to not purchase from Byrna. I was initially very interested in your product but the reviews were just to negative to make a pricey purchase. Look for private reviews not companyu reviews or third party sales reviews.
John T.
Service department is extremely slow in responding to my concerns. Trigger mechanism failed to reset itself after pulling it. Only fired gun 7 times when failure occurred. Gun is only 6 months old. Very disappointed. They should put more time in the service department and a better product instead of advertising an inferior product.
Hediedme L.
Bought 2 Byrnas. $1000.00 A pepper/teargas ball broke in the clip and covered my husband and I. We have it all over our car, garage and kitchen. There's no way to clean it up without being completely messed up! My husband has asthma. We want our money back!! What a joke to have it for self protection and it covers your life in police grade teargas and pepper spray that won't clear up....ever! Taking my husband to the ER now. DO NOT BUY A BYRNA!! CANT TRUST AMMO NOT TO RUIN YOUR MONTH!
Emily H.
After listening to Hannity I purchased this gun to have in my car. I am a healthcare worker and drive to many homes some in neighbourhood not quite safe. People are sick in all neighborhoods and I have been fine for years. With last 3 yrs with all the mayhem, I decided to purchase a Byrna. Over $500 later and when I needed to use it, found out it doesn’t work. Luckily it was only pit bull and I managed to get back in my car. How many other woman or men purchased and found out a dud. The company says send it back and pay$50 It took several days for them to address us. Ohh and found out you can’t put cartridge in an leave and expect it to work. Would have been nice to have that in writing as instructions
Tom W.
Hd launcher not legal to carry in New Jersey not legal to have in your vehicle false advertising on your behalf
Michael S.
Had given up on getting a replacement butt stock for my Mission 4 and out of the blue they replaced it at no charge. Thank you Byrna. I’ll remain a loyal customer as you guy’s stepped it up for me.
Dave B.
This company has to have the worst customer service ever. I have spent so much money with them and I have talked a lot of friends and family into spending money with them. Unfortunately I received a defective gun and I've been trying to get them to help me for over a year. They refuse and keep lying to me. Not only that but I go on to the chat room and they basically make fun of me and speak in a passive aggressive tone. It always ends with me telling them how unsatisfied I am and then they reply with, "Sounds good, be safe." It's awful and after spending over $1,000 right now have a self-defense weapon that doesn't do what it's supposed to...
Erik B.
Ordered a Byrna SD and paid $50 for 2 day shipping. It was returned to them by the shipper after they forgot to put a “Hazardous Materials” sticker on it. Asked for a refund of the $50. Not only did they refuse but changed their story to “The $50 is for hazardous shipping” Bad customer service.