Byrna TechnologiesReviews of byrna.com

I placed two separate orders and waited 2 months for my mission 4 and Byrna SD to arrive! But, gotta say it was well worth waiting!

I ordered the Byrna LE on February 4th, 2023, and a whole month later I have yet to receive it. I have made a complaint with the Better Business Bureau and called the company twice about it, but they have no information on when my order will be shipped. Byrna even lied and said they had no record of my calls, though I have phone records to prove otherwise. I am considering canceling my order and giving the company two more weeks before I do. Their customer service is terrible and I would not recommend anyone do business with them.

I ordered my first Byrna SD and had a few issues with pricing and some confusion over some outdated information. Every time I emailed customer service, Victor Eng was able to answer every question, correct every concern, and was very understanding and helpful! I'm very excited to try out my launcher!

Just received this launcher for my wife. So far, so good. The only complaint I have so far is the heavy trigger pull.I think they claim a 6lb pull but feels more like 8lbs. No reason they can’t lighten the trigger pull to about 4lbs. I understand their concern regarding too light of a trigger but women as a rule do not possess the hand strength and a heavy trigger pull makes it more difficult to hit your target.

Great service. I will use them again.

I wanted to get something for my wife for protection. After I purchased Byrna I emailed and used the chat option to ask for expedited shipping which I would ofcourse pay and I heard for 2 days only crickets. So now I won't be getting my order before I leave town. Very upsetting and ofcourse they can keep their item.

I sent the gun back because it repeatedly jammed on second shot. they returned it to me, seemed to work fine. Ok , put in my car, didnt shoot for about 2 months. then Tried to show someone how it works, wouldnt fire, Jammed. cleared mag, reload mag, fired one shot, jammed again. I would not trust this to perform in your time of need. You are better off with a stick

This company is a joke. The launcher is decent but the people behind it are far from it. I ordered quite a few products to try from Byrna. The next day after receiving them I decided to return the majority of them because of the sub par quality, for example one of the extra magazines I ordered broke the first time I tried to load it. So I called byrna and was told by the representative on the phone that she would complete the forms for me and of course there would be no problem returning because the products were still in original packaging and in fact she knew about the magazine problem and stated several customers had the same problem. At the end of the call she told me I would receive a RMA from byrna and a label within 24 hours. It took multiple emails and over a week! To finally get my RMA. I then sent the items back and a couple days after they were delivered I got a email from byrna saying that they were received and I would get a email stating the refund was processing within 24-48 hours. It has been over 7 days and I never received the email or a refund. I have contacted Byrna by email at least 5 times with no response. I honestly feel this is sub par little company who doesn’t have enough money for operations so they keep your money as long as possible. In 40 years I have never waited over a week to get a RMA or had such bad customer response to legitimate emails regarding a refund. At this point, since I can not get a refund or answer from Byrna I will have to contact the bank and submit a fraud case. I also submitted a BBB review and became aware that Many other people say the exact same thing.. long waits for RMAs and hard time getting a refund. They have the merchandise and won’t process my refund as they said and they will not respond to my multiple email attempts. I will also post a review on every social media outlet about the sub par build quality and terrible customer service when needing to return merchandise.