Byrna TechnologiesReviews of byrna.com

I don’t write many reviews, but the customer service and communication from Jordan (Byrna) were outstanding. I had an issue with my CL launcher and hadn’t registered it yet. Their team quickly helped me register it, confirmed my warranty coverage, and covered the shipping and repair costs. Jordan made the entire process easy by providing clear RMA instructions, regular updates, and excellent communication throughout. I also included a recently purchased Byrna Boost adapter in the package, and Jordan arranged to have it installed at no extra cost. Huge thanks to Jordan and the entire Byrna team. Great customer service and communication are hard to find these days, and Byrna truly delivered.

Byrna’s customer service is the best! Allison represents the Byrna family very well! My recent experience with her was so positive, and her response was very pleasant. She responded quickly and resolved my issue with ease. Thank you to Allison and the customer service team!

It is wonderful to know that a company stands behind its products and cares so much about customer service and satisfaction. I contacted Byrna customer service about a problem I had encountered with a product I had recently purchased. Using the chat-line, I immediately received a response and within minutes, my issue was resolved and a replacement arranged. I could not have asked for a better experience. Thank you, Byrna!

I HAD ORDERED A TARGET TENT & .68 CAL PEPPER PROJECTILES. I received my Target Tent but no PEPPER PROJECTILES. The next day I went on BYRNA'S website an navigated thru their questions regarding my projectiles. Then in a few seconds I was emailing an employee, TROY D. I explained to Troy That I never received my pepper PROJECTILES. Troy explained to me the process in which I needed to follow. I completed the task (photos) for Troy. After a few more questions I answered. The wheels were set in motion for a new order for my pepper PROJECTILES. In less then I day my pepper PROJECTILES were delivered to me. BRYNA'S website is easy to navigate and with help from Troy D. It was a great experience. BYRNA' S Customer service is AWESOME !!!!! THANK YOU BYRNA

Ms Maria D. communicated in a timely manner and provided courteous, and timely responses to my questions. She is a consummate customer service professional and a credit to her company.

I absolutely love the Byrna. I feel so much safer. The costumer service is absolutely fantastic, they answered super fast and they did everything they could to fix the issue! I think they are absolutely an amazing company.

Generally excellent product. BUT the LE “launcher” has such a stiff trigger, it’s a challenge to fire with precision. It requires too aggressive a squeeze. This seems like an odd design “flaw”—disappointing.

I appreciated Troy’s in depth familiarity with Byrna’s product line, combined with his ability to put a custom package together specifically for me. It’s very refreshing to interact with a knowledgeable professional who can get me exactly what I need.