Byrna TechnologiesReviews of byrna.com

Make sure that you follow the manufacturers storing instructions for the Mission 4 rifle. It is different than the pistol. Incorrect storage will result in drainage of the CO2 cartridge.

Everything was worked out with customer support and was a result of an incorrect email. Customer service was awesome and reinstated my canceled orders and I ensured they were paid for the item that I had received and was charged back to byrna. I give them 5 plus stats for working through the issue with me and I’m the end saving me money on the orders that were canceled. Background:I made several orders over the 2023 Black Friday promotions. The orders were confirmed as placed and I received email confirmations for the orders. The savings was very good. Several weeks later (in December) I received emails canceling my orders, one saying they suspect the order was fraudulent, the other stated no reason, just a cancellation notice. Attempt to contact info@Byrna which is the only way to contact them via email, returned an undeliverable message from Microsoft Exchange. As these are Christmas gifts it is disturbing that it appears they cannot fulfill orders placed. I had already purchased and received seperate items that can only be used with the product cancelled by Byrna, I am now at a financial loss,

I've had my Byrna SD for 1 /12 years and today is the first time I had to use it for self defense. However not against a human, a bear! I live an area where we have black bears that will break into homes. Today is the first time I have lived here (for decades)that I hear my front door being pounded on and almost being broken down. Not by a person, but a bear. The bear got tired, left and walked 50 feet into the forest to get its 1 year old cubs. I could tell they were think of all coming back and giving my door a three bear try-UNTIL I fired my Byrna, not at them but near them. The sound of it scared them off and for now, end of problem. A word about guns where I live. I live in CA, if you fire a gun in my area, for any reason you are going to get a visit from the Sheriff and head off to jail. I wan't worried with my Byrna. Plus if I had to shoot the bear with the Byrna, I'm sure the sting of it would have made it run away also. Thanks Byrna for a great non lethal solution. Jeff S.

My experience with the issues that came up with a recent order from Byrna were handled with the utmost professionalism and kind resolve! The representative Maria was so nice and helpful she resolved my issue the day I called. I was very pleased with the customer service experience in all aspects! Thanks for all the help!

Kayla and her manager way exceeded my expectations! They went way out of their way to resolve a mistake I had made almost 11 months ago. Grace was extended and I am more of a fan of Byrna after their service. God bless you! Gary

Christine who took my order was absolutely wonderful to work with, I think I'm in love.

This company has the most amazing customer service support I have ever experienced. There was a problem in shipping. One email enquiry about it, and Customer Service resolved the issue quickly and decisively. That is a standard for all customer support to live up to. Thank you for the excellent service, Tracy

Purchased two Byrna Non Lethal Weapons, both the HD, and the newer SD. Both guns are the same, but I like the trigger better on the SD I was impressed with the accuracy and feel of both guns. They are light and ergonomic. I purchased one for myself and one for my wife. Things are getting nutty out there and wanted her to have some sort of protection without her having to get a CCW.