Byrna TechnologiesReviews of byrna.com

Byrna is the absolute best when it comes to less lethal . I am very satisfied with their products and customer service I never have had a bad experience . These products work great and they are reliable and keep me protected and ready to defend myself at all times .

My experience with Byrna has been a good one. I was concerned when first reading some other reviews about bad customer support experiences but I'm glad that I didn't let that hold me back. My senior father-in-law really wanted to buy this brand/product as a birthday gift my husband. I agreed to help him make the purchase even though I was leary after reading some negative reviews. The product arrived within a reasonable time frame and we were excited to try them out. Although we skimmed the instructions, we ended up missing the important part about the c02 not being punctured until you pull the trigger the first time. So my husband tightened it with the tool connected to the mag and stripped it. We tried it again, and cracked another one. In disappointment, I sent an email to their customer support and got an informative response from @Rachel. She kindly explained how Byrnas patented technology is different from other products so that's why we were experiencing difficulties. *Palm to face* 🤦‍♀️ After an exchange of emails she kindly is sending a replacement part for the ones we broke and was more than kind and helpful in resolving this issue. I'm so thankful that Rachel was there and quick to answer my questions. She turned my experience and opinion around with Byrna. We are satisfied with our purchase now and grateful for Rachel!!

Did autochat with Byrna with some question on May 2 late afternoon. When I tried to call it was after business hours. Unexpectedly, someone (I can't recall her name) called back Friday morning and took my order. She was very helpful and I managed to put my order in without difficulty....BUT...I forgot to mention my 10% discount code I had in an email. I called back on May 6 to see if I could still apply it and Maria D. took my info and within an hour I received an email telling me the 10% discount was applied. I am very pleased with the customer service

I had an issue with a purchase I made at Byrna. The representative who assisted me guided me through the process of returning the items I purchased erroneously. I appreciate this because I have been burned by other on line vendors return policies. The representative was well informed, courteous, and displayed an actual willingness and enthusiasm to help me with my problem. Thank you Byrna customer service!

Compliments to the customer service department, Maria in particular. An item had been left out of my order and she promptly handled it. However, when I received the wrong item I had to contact her for the second time. She apologized and once again quickly helped me. She was polite and professional with her service.

Love my SD accurate and packs a punch Also Awesome customer service had small issue with an accessory and customer support answered fast and replacement was on its way with in 24hrs.

Monday evening the byrna sd was the tool for the job! Lately here in dayton ohio crime is running wild due to the lefts bond reform and strick policies that work against the boys in blue. The last few years have been almost un real howuch crime we have had in our apartment community. Quiet community with mostly students in constant fear that their property and selves are in constant danger because we are right on the edge of dayton. They are not wrong we have had dozens of cars and storages broken into around 25 cars stolen from other places dumped in our lot. Residents being harrased for cigarettes coffee or other hand outs and Close to 100 reports of vagrants high and passed out in common areas. They don't just sleep in halls they destroy property carpets hand rails ect. Our basements and shops broken into multiple times. Every time we call local police and every time nothing is done. We have even had video evidence the cops refused to process as they felt it to be a waste of their time thanks to bond reform.I have been a maintenance tech here for a while and live on property. Late Monday night. I came across a vagrant that we have had many complaints about specifically in which police were called and did nothing not even a follow up and naturally asked him to leave the property and idenfied myself and job title here. He was Belligerent I assume from narcotics based on his eyes. This was the second encounter with this individual that day around lunch time my coworker chased him off. Anyway he starts talking a bunch of crap and walking towards the front of the property with me just a few steps behind. After about 25 yards he stops turns and lunges toward me and reaches for his pocket. I'm happy to say this point I reached for my byrna sd and put three byrna max rounds extremely accurately into his sternum and I did not have to find out what was in his pocket he ran off screaming choking and puking I doubt he will return. Thank you byrna on behalf of my residents and me we appreciate the safety you provided with out lethal force!

Rachel diligently followed up on my delayed order which is now on its way to me. She also answered other questions very promptly. All very much appreciated since I was having technical problems with Byrna's website.