Byrna Technologies Reviews | Read Customer Reviews of byrna.com

Byrna Technologies Reviews | Read Customer Reviews of byrna.com

Byrna Technologies reviews

407 approved reviews, newest moderated first

Nicholas
Jul 2, 2025
Excellent Customer Service
Ordering from Byrna was easy, the product is great, and the support was exceptional. Samanta on the support team was extremely responsive and very helpful and was an example of what great CS should be.
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Robert W.
Jun 23, 2025
I have never had even the slightest…
I have never had even the slightest problem working with the company and customer service. Samanta was great as always. She knows the products and procedures and gives prompt and courteous answers right away.
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Dennis
Jun 20, 2025
More Difficult than it Should Be
I like the way the device operates, but it's EXTEREMELY difficult to change the CO2 charger. The screw-in plug doesn't have a good way to hold, which means it's cumbersome to remove and cumbersome to replace. In fact, when I tried replacing a cartridge I ended up wasting the cartridge because the screw cover was loose. My thumb was sore with all the work. So this device gives a false sense of security because reloading in a pinch becomes dangerous
Response from Byrna TechnologiesJul 31, 2025
Hi Dennis, Thanks so much for sharing your feedback—we're glad to hear you appreciate how the device operates overall. We’re sorry to hear about the challenges with replacing the CO2 cartridge, and we want to help clarify an important feature that might make the process smoother. There’s a built-in tool cleverly housed in the baseplate of the magazine specifically designed to help remove and tighten the CO2 cap securely. It’s there to ensure hassle-free cartridge changes without needing to rely on finger strength alone. We understand how frustrating it can be when something seems more difficult than expected, especially in high-pressure moments, and we're here to help make things easier. We’d love to invite you to take another look at the quick start guide that came with your launcher or check out the owners manual instructions online on the "Product Documents" tab on the footer of the website. Of course, feel free to reach out to our support team if you need help locating or using the tool—we’re always happy to assist. Thanks again for your honest review. Your experience helps us improve and better support all our users.
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mikaela G.
Jun 19, 2025
Very helpful & informative
Very helpful & informative
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customerD.E
Jun 19, 2025
The fast and unique service provided top tier!
The fast and unique service provided
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Larry E.
Jun 19, 2025
Fantastic customer service
Fantastic customer service. Had a small problem with my Byrna target and they immediately responded and sent me a replacement. Outstanding service. This company is incredible.
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Dave
Jun 17, 2025
Lack of power
I would not recommend this launcher (CL) nor the Pepper Projectiles. The Pepper Projectiles bounce off the target and only break when they hit the ground.
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Montgomery W.
Jun 16, 2025
Rachel was able to give me the…
Rachel was able to give me the assistance that I was looking for. She was courteous and polite and gave me all of the information to help me with my installation. This is the reason why I have recommended friends and family to Byrna. They have the best quality of service and this is what separates them from the rest....Thank you so much!!!
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