Robert L.
Misinformation, no information, no service.
Trouble began when I switched to Libre 2 meter and system for diabetes. The Byram rep asked information and said changeover from Libre 1 would be initiated. Two weeks later I received sensors, but no meter. I called and was told it was on the way. Three weeks later I called and was told it was never ordered. Ten days later I received the meter. Next I called saying I would be out of the country for 5 weeks and needed additional supplies. I was told this was impossible. I called my insurance company and they informed Byram they approved a vacation override. I then called Byram who admitted they received the authorization but said they still could not ship until the next medicate authorized shipping date. This made no sense since the insurance, Medicare Advantage, had approved. I pleased with them to ship express. They said they could only do that on the authorized shipping date. That date was the day I was flying out, and receiving the supplies would be impossible. Finally my only choice was to buy new supplies retail, from Byram that were not covered by insurance. I did this, it saved me. Five weeks later I returned to find the large box of all the regular refills plus the ones that had been authorized for vacation use. I'll use them all and find a new supplier. I will never order from Byram again.