Byram HealthcareReviews of byramhealthcare.com

I placed an order to Byram Healthcare on July 5, 2023 when I had 10 days before my diabetes supplies ran out. I heard nothing from Byram and expected my order to arrive. The day before my supplies ran out on July 14, I called Byram and was told that my account was on hold pending information regarding my insulin pump date of purchase, model number and serial number. No one contacted me to tell me that this information was needed for my order to be processed. I provided the information on July 14 and my order was processed. By this time I was out of sensors for my continuous glucose monitor. Yesterday I was notified by text that some of my order is being shipped, but that supplies are backordered, including the sensors that I am most in need of. This means another delay. Once the supplies are received at their warehouse, they will be shipped in "5-7 business days." Byram was unable to tell me how long I will have to wait for my backordered supplies. I have made numerous phone calls and have been disconnected twice. I have done two live chats without satisfaction. This is not the first time I have had deliveries from Byram delayed and have gone without supplies, but this is the longest and most frustrating. If they could reach out and contact me about my orders being on hold pending information from me, these problems could be resolved. Instead, I have to follow-up on my orders daily to make sure they are being processed and shipped. The people at the call center have been mostly helpful, except for the two times they hung up on me. I have been polite and moderate in my tone and language.

Contacted customer service online to ask about an email saying paperwork was needed for my order. The person stated an updated Rx was needed for some supplies. I asked for a copy of my Rx's so I could know what I was approved for and to not order items every month if they weren't approved for that amount. She told me to get the info from the prescribing doctor. When I asked why Byram wouldn't provide a copy of my Rx's, she said good day and ended the chat. I called customer service twice and left a message each time (the phone reps were great; polite and took my info), asking for a supervisor to call regarding this. I never received a call back.

Worst customer service ever. They continually get orders wrong. I started calling to place orders and they still get it wrong. At this point I would be would be shocked if it was correct. They also cannot explain their billing. I was ordering every month and the co-pay was around 11.00. They had me place a 3 month order and the co-pay was 61.00. They had no explaination. I am hoping the insurance company will allow a different company to order supplies from.

Customer service is terrible and is dishonest when it comes to correcting their errors. I am 53 and have terminal cancer. I had a family vacation planned but my daily medical supplies would be low upon my return. So I called customer service 3 days before leaving to reorder with the direction that it not be shipped until the day after my return. While in MX I received a message that it was being delivered halfway through my vacation. I called and after a 30 min wait, finally spoke to a representative. She said that the note in the system clearly showed not to ship until the specified date but a shipping slip was printed anyway and the order was sent to the shipping company. She said she would have the shipping stopped. She indicated an update email would be sent that afternoon, it was not. The next day I received notification that it was out for delivery. I called again and waited an hour to speak to a representative. The woman said she contacted the shipping company and that the order would be returned to the warehouse and cancelled, and that I should re-order upon my return. She said that the confirmation number would be sent via text. After the call ended, the notification received was simply a copy of an email sent to the shipping company’s online customer service indicating that they would respond within 2 days. She lied and never personally spoke to anyone. She just kept me on hold for 45 min. Well, a notification with a picture of my front door shows my medical supplies were delivered to my front door 7 hours after I spoke to customer service. I do not have anyone to pick up the package for me, therefore, the supplies will be either stolen or the integrity of the adhesives compromised due to sitting in the extreme heat for days. Now I will have to repurchase my needed supplies at a personal cost of approximately $350 because my insurance has already been billed for my allotted monthly supplies. I am furious! I did my part by calling them and directing them not to ship for 2 weeks, however Byram failed to do there part and lied about fixing their mistake. This may likely be the last family vacation that I will be able to take. It’s absolutely disgusting that I had to spend almost 2 hours of it dealing with this situation, only to have it not be corrected. Shame on you Byram and your employees. You care only about money and not the customer, even the terminally ill ones!

They can not improve. I saw many reviews with the same problems. Many times I had no sensors and were told the order will be processed 3 weeks past when I ordered.

Have used Byram for the last couple years for diabetes CGM device and sensors. Upon placing my latest order I received the order confirmation e-mail. After a week without any further contact from them I used their "live chat" to check on the order. After 30 minutes they finally advised the order was on hold because they needed "chart notes". I assume they mean notes from the doctor, but the rep I was speaking with wasn't sure exactly what "chart notes" were, or how to get them. Suggested I contact my doctor for more information. Byram obviously knew these notes were required, but made no attempt to contact me regarding the issue. I had to contact them after the fact, and after receiving their order confirmation e-mail. It's completely inexcusable for a medical supply provider not to following up with the patient, or the physician on file, when further information is required. I will no longer use Byram for my diabetes supplies, and reccomend others to look into the many other more reputable suppliers of medical supplies.

I contacted Byram to see what my out of pocket cost would be for a breast pump after insurance coverage since it was labeled as an upgrade. I was told the cost would be $340 out of pocket. Target offers the same breast pump for $325.99. I asked what the benefit of ordering through Byram & insurance is just to pay more out of pocket and the only response I was given was a number to call.

Stay away from byram it's been over a month with out my g6 sensors. Every time I call in oh well place the order and yet nothing. All insurance companies should drop this company.