Byram HealthcareReviews of byramhealthcare.com

Due to consistent problems and either incompetence or willful indifference I had to file a complaint with the NY Attorney General Here is my complaint To Whom It May Concern, I am writing this complaint in regards to a medical supply company headquartered in White Plains, NY, Byram Healthcare. I am a type 1 diabetic who manages my condition with an insulin pump and a continuous glucose monitor. I am a private pay out of pocket customer, as a result there is a continuing and ongoing issue. They regularly cancel orders of my necessary supplies to survive, due to no insurance information despite having notes in my file showing that I am private pay and that products can be shipped. This often means that I am without life sustaining supplies while they eventually confirm that yes, I am a private pay customer and my supplies can be shipped. This happens for both my continuous glucose monitors and insulin pump supplies. This results in me having to spend 45 dollars on overnight shipping for a product that they intentionally make take 2-3 days to process before finally shipping. This results in not having my needed supplies, forcing me to use what I have in a non approved manner to stretch their life, risking infection and secondary health risks. They have an indifference and due to either incompetence or willful disregard I am worried that it is only a matter of time before I end up dead. I would absolutely switch if there were other options but unfortunately there are none. Update: After reaching out via chat I was given the same runaround. I pointed out how the shipping date always reverts to whatever calendar date on that particular day is. Naturally because those agents are more than likely kept in the dark and designed to placate people. As the question “is there anything else I can help you with today” was repeatedly asked I realized that because this agent was realizing I wasn’t going to be able to be pushed off the chat, when I asked for a supervisor the request was received very quickly. Within a half hour I did receive a call from a supervisor, he let me yell at him and took it all in stride. After I yelled about the fact that they were going to kill me. He proceeded to not apologize but to state that he couldn’t begin to understand what I have repeatedly gone through and it should have never been allowed to go on for as long as it did. He stated that there were so many things wrong internally with my account. Multiple addresses, saying my account needing insurance approval but also being a private pay customer. He proceeded to quickly create a new account for me with all of the information and got my items shipped out overnight. He even offered to move my other prescription for my g7 to this account. I did decline as now that the g7 compatible with tslim is available at Walgreens and with a GoodRX coupon the price is half of theirs it made no sense. As I write this, my supplies are currently on a truck headed my direction. Overall Agent gets a d+, as they simply toed the company line and strategy. Supervisor gets an A-, it would be an A+ given he worked for a company that didn’t contact to Byram. Byram on a scale of A-Z gets a Z-. They didn’t even waive my overnight shipping. I’m incredibly lucky I had a spare long acting pen that was unopened and good until December 2024.

WAITING 47 DAYS FOR SUPPLIES!!!! Byram requires one must have 10 Days or Less supplies before one is allowed to order. March 24th I called in an order. Today is May8th. Still no supplies! I have spent many HOURS on the phone with this abominable company. Their CSR's are not permitted to transfer customers to a Supervisor, in part, I believe, because they work remotely and don't have access to anyone above. Customers Beware!

I keep getting calls from this company saying that I requested supplies for diabetic care. I have told them more than once that I am not diabetic, I did not contact them and they need to delete any information that they have on me.

This is the WORST COMPANY EVER!!!! I have been trying to get an order fulfilled since March 5th and I am officially out of supplies. As a type 1 diabetic, that is life threatening. Their response is to always blame the customer and doctor’s office. I have fax confirmations for every fax sent and so they just “advise” another fax number. When I send it on the spot, then it’s, “it takes 24-48 hours.” When I wait and call back, they say, “oh, please refax it. We are so sorry for the inconvenience but it’s not us.” When I explain I am out of supplies, “They hate to hear that, but I must send them the information in time and it must be valid.” Don’t waste your time.

Byram Healthcare has sent me a bill me even though I didn’t order any supplies from them. Actually never heard about Byram prior to receiving said bill. Contacting them is next to impossible. Finally got through and Byram rep insisted that they sent me a package by mail. However were unable to provide a proof. I have never received anything from Byram but was billed nevertheless. Byram is a scammer as far as I am concerned.

Unfortunately I have had to order my daughter's diabetic supplies with Byrem for years. EVERY single time I have to reorder I have problems. They tell you to order online and they cancel the orders. You call and try to talk to a person with Byrem and experience lengthy delays, orders are still delayed or cancelled. Blue Cross Blue Shield Illinois needs to cancel their partnership.

Their customer service sucks. Rude and won't help look up or recommend products. Will never use again.

This is the worst company for diabetic supplies I have ever used. I have been without CGM supplies for a full month now. They tell me they need office notes and a script when they have them. Each time I call they have another reason an order placed 2/21, 2/28 and 3/6 hasn't been processed. The 1st 2 orders were cancelled and have disappeared from my account. I am a type I diabetic my life depends on these supplies