Byram HealthcareReviews of byramhealthcare.com

I ordered without issues from Byram several years ago, but they have become very unprofessional, in my opinion. Customer service reps seem incompetent, and some very hard to understand on the phone, now. Recently, I ordered a cash pay order and got charged twice, which I am waiting to dispute with my credit card company since the Byram rep I talked with couldn't help me. On another recent order, I was told they would call to confirm that my insurance was going to cover my order (I have new insurance and do not need to do cash pay anymore!). I never heard back from them and I see through my online account that my order has been shipped. I even did an online chat and got nowhere. The person didn't seem to understand what I was asking and abruptly ended the chat without a resolution. I sure hope the insurance covers this order, because I know I can get it cheaper elsewhere. I will likely search for a company with better reviews to order from in the future. As I said, they were easy to work with last time I ordered through them (2020), but that has all changed. I definitely do not recommend Byram now.

I would have given them 0 stars if that was an option. This is the worst company I've dealt with to purchase my Dexcom sensors from. Customer service is terrible; it is impossible to escalate a problem because the reps refuse to transfer you to a supervisor. I've spoken to five reps and no one has been able to provide the information I needed. It is also impossible to use their website; after over four years of being a customer, the system will not let me access my account online. I will be calling my insurance provider and start ordering from a different supplier.

I used a different company, left because of service and went to Byram on a friend's recommendation. Had to go back to original, now back with Byram. I'm convinced the customer service reps make it up as they go. I literally get a different answer from each person whether by phone or chat - they don't reply to emails. "I can help you" (not so far), "we don't transfer to supervisors) she's busy and will return your call within an hour" (never) , "here's my extension call me directly"... so your msg will go to voicemail that I won't return, "we aren't allowed to give our ext so ask for me by name and they'll transfer you to me" (we don't do that). A barrage of text and email reminders to reorder - "it's too early, we'll hold your order". "That order number doesn't exist" - you mean the one I sent a screen shot of from your website? "Since the Rx is good for a lifetime, and unless your insurance changes, it doesn't need to be verified each time" Admittedly my order isn't straightforward, but I do know I'm not the only one in my situation. There are smaller supply companies that I never hear complaints about, but so far I haven't found one that carries everything I need. I'll check the "Let Byram Healthcare know" box below, but I'd bet the farm that no one ever gets a response. (Date of experience is difficult to pinpoint since I've called twice, chatted three times, and emailed 3 times over the last few days.

This company is absolutely wortless!! Can't get ahold of anyone, then a back and forth! Bullsh!t of a company!! You shouldn't be in charge of anyone's care!! Then they shipped my order without helping apply for the hardship program! Now they say I have to pay to ship them back!! This company is the definition of incompetence!! Last but not least, you can't understand half of the people I talk to! If you can find anyone else to take care of your needs, do it!!

If I could give them a zero, I would! My insurance has not been billed properly and Byram Healthcare states that the claim was denied, but it was actually never submitted and I am being billed 100% of the amount. They billed my first order to insurance successfully but then subsequent orders have had issues either with what was actually sent out, the billing process, or both. I received a bill for my April 3rd order at the end of May and each month thereafter it's the same story. Each month when I call, their billing dept. "sends it back up to their insurance department to review" but nothing is ever done. Byram never follows-up -- I have to call them and there are never any answers or a resolution. How long does it take? It's been nearly 4 mos. since my order and it still has never been submitted to my insurance properly (or at all). At some point, my insurance is going to say, "tough luck, it wasn't submitted within the allotted time," and Byram will try and come back to me to collect. Don't waste your time and money!! Go somewhere else that will actually take care of you, process your insurance claims properly the first and every time, and not just try and placate you each time you have to call for an update or to tell them to resubmit (or in my case just submit) the claim.

This company is the worst I have ever dealt with. You cannot speak to a person in the U.S. because all of the customer service is overseas! I ordered supplies on July 11, 2024 but because the computer says my 90 days from my last order is not up until July 26 the order will not be filled. My last sensor expires today! Good thing my insurance company doesn't require this of my heart medication or my cancer meds! I will find another company to deal with. I will spend my money with someone in the U.S. who gives a crap about my health!

while am booking breast pump through using my insurence it showing that copay 0 so i booked the pump after 15days i got invoice with 120$. while discussed with customer support no any correct response. try to avoid this service.

I've had to call in about 4 times and finally got connected to someone who could assist me after about 10 min. of being transferred from one person to another. I've also sent emails and tried to go the chat route with no success. My dr. sent a prescription for a walker to this company for me. In the future I'll ask my dr. to send prescriptions to another company. If I could give them no stars I would.