Byram HealthcareReviews of byramhealthcare.com

From poorly programed auto-responce prompts to a very low efficiency system, I'm amazed that this company is functioning at all. Byram needs a thorough overhaul in system protocol and communication. Until that happens, this company will continue to loose customers and maintain dismal ratings.

The WORST customer service. After being transferred 4 times and on hold for at least 15 minutes each time, I was connected with the rudest person who was supposed to help me set up an account to place an order. She put me on hold to research my insurance coverage, though I have a prescription and had been referred to them by my insurance company. She had me on hold for over 30 minutes and then it was disconnected. I did not get what I needed. I did not set up an account. I did however, waste about 2 hours of my life hoping I could cross this off my to-do list and begin the treatment that my dr recommended. If you're looking to waste your life and be discouraged by the medical system, give them a call!

Horrible customer service! I called repeatedly to update my insurance information but they still have it incorrect. The billing department says they cannot submit a claim and aren’t allowed to place outbound calls to my insurance company. When I called back with my insurance company on the line they hung up on us TWICE. When I asked to speak with a manager the representative said they are not allowed to transfer calls to management. My insurance says they will gladly pay if they just receive a claim. So now I will send the invoice directly to my insurance company and will NEVER use Byram Healthcare again. Worst company ever!

I have been forced to use this company to get my insulin pump supplies for years now. This company starts out fine, and then they get slower and slower and ruder and ruder. On numerous occasions, they have messed up or simply forgot to send a bill out, so they charged me astronomical amounts MONTHS after the order (this last one was from FEBRUARY...it is OCTOBER). They will tell you, "We've repeatedly tried to contact you," and give dates entirely made up. When you confront them with their lies and offer to show proof of their lies, they tell you it's not necessary, they just need you to provide the "correct information." They have also done this with phone records, and when I asked to be allowed to hear the recording in question (which was of myself and a representative of theirs), I was told they couldn't find it minutes after being told that the manager had reviewed the recording. This company has been nothing but nightmares and poor experiences for all but the first few months I have been with them. They have zero concerns for their customers, and when you reach out, they are rude as all get out.

customer service is horrible. The service representative lied to me about what the billing department had told me. My insurance no longer uses them and will not pay for supplies, I tried to return diabetic supplies in unopened box. They refused to accept the return.They refused to let me speak to a manager. It is no wonder united cancelled their contract

The service is horrible. Their billing department is less than helpful. I was sent to collections but never was sent an invoice or a bill for supplies that were ordered two years ago. I checked with my insurance company and the items were covered however, it is too late to submit a delayed payment.

Trying to be a new customer but with follow up calls, it revealed my email address was entered incorrectly even after clearly spelled it out at least three times, it’s not hard, it’s literally my name. Then they entered my insurance wrong, and they claim they haven’t gotten authorization from my dr. Who has faxed them the order three times. Who knows when I’ll get my supplies, I guess I should just pay out of pocket at the pharmacy and submit my costs to my insurance myself. Make your expectations very low as the incompetence is off the charts.

Byram has lousy over seas customer service. I got transferred to the "main office" to an incompetent American agent. Took me two minuets to figure out they were just covering up. It's taken two weeks for them to process the order. Suddenly today I call and had Customer Service Supervisor for lunch and an hour later it shipped. If your health depends on the device, don't trust it to Byram. FYI, US Med is just as bad!