LoftieReviews of byloftie.com

Great customer service - very responsive and helpful.

Joymaeh was a legend.

After some back and forth, when I needed to return my product, they helped me do this. I appreciated that a lot. Special thanks to Nikki for your patience and support throughout. I promsied to send a review as I was grateful, so here it is. Thank you!

The team is so kind, patient, professional, responsive, and helpful.

Super customer relations. The reply to my questions were so fast. Seriously, it took 3 minutes to get back to me. Must be a Customer Support record. :-) They are really friendly and professional. That alone was enough to make a purchase. I felt if there were any issues, which I am not anticipating, it would be dealt with easily and effortlessly. Loftie really are a customer centric company.

I was surprised by how quickly my email to customer service was answered. And by the friendly and sympathetic tone which you dont always get from customer service representatives. Grace also provided some very useful and practical tips to solve the problem of the missing package, one of which worked. Extremely pleased with the level of service.

I have been trying to get in touch with Loftie for a long time now. I submitted a return request through their website and sent them multiple messages, but I still haven't heard anything back after waiting a long time. Very disappointing that return requests and customer inquiries are completely ignored. I

Great costumer service! The product is amazing and they are super helpful and quick to answer. Highly recommend