Bianca
The best customer service.
The best customer service. Fast, gentle, reliable!
Response from LoftieSep 5, 2026
Fast, gentle, reliable — honestly a great way to put it, Bianca. Thanks for taking the time to share this!

Loftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Bianca
The best customer service. Fast, gentle, reliable!
Response from LoftieSep 5, 2026
Fast, gentle, reliable — honestly a great way to put it, Bianca. Thanks for taking the time to share this!
Mr. W.
Had a problem with my Lamp Shade and it was addressed in an understanding manger and the customer service was beyond expectations.
Response from LoftieSep 5, 2026
Really glad we could get the lamp shade issue sorted for you. "Beyond expectations" is exactly what we're going for, so this means a lot to hear.
MJ - S.
Customer service has been great and prompt. Great product so far!
Response from LoftieAug 29, 2026
Really glad to hear the support's been prompt for you, and even happier the product's living up to it so far!
Wendy N.
They were very helpful to allow discount that I had forgotten to include when I ordered. Responded quickly and then gave me refund. Great customer service
Response from LoftieAug 27, 2026
So glad we could get that discount sorted for you after the fact, Wendy — that's exactly the kind of thing we want to make right. Happy to hear it was a quick turnaround too.
Emma Louise S.
I absolutely love my Loftie alarm clock and lamp. I couldn’t live without them now! Also I had a slight problem with my lamp, and the team were quick to resolve this for me. Thank you Loftie team.
Response from LoftieAug 27, 2026
So glad the team could sort out the lamp issue so quickly — and even happier to hear both the clock and lamp have become essentials for you.
Phil D.
Thanks for your help, Joymaeh. With your help, I removed the "Red" display, which was almost unreadable on my clock. I restored the normal display at full brightness. It is easier to read than the red numbers, but still too dim to easily see from a distance. Thanks again for your quick response. It is greatly appreciated. Phil.
Response from LoftieAug 26, 2026
So glad Joymaeh could help you get the display back to something readable, Phil. If the brightness is still feeling a bit dim from a distance, our team is always here to help dial it in further.
Lene P.
I have tried to return a Loftie clock, because I by mistake ordered two. My return request was send the 13.08.2026 and I still haven’t heard anything from the company yet- it’s 10 days ago! At the moment I found out that I have been ordered two of the same clocks I wrote to the helpdesk, but I never got an answer…
Response from LoftieAug 25, 2026
We're so sorry to hear about this experience, Lene, and we completely understand the frustration. A return request and messages going unanswered for 10 days is not the standard we hold ourselves to. Please reach out to us directly at [email protected] and we'll make sure this gets resolved for you right away.
Kathleen
Customer service resprentative was very courteous and patient. We got it fixed.
Response from LoftieAug 25, 2026
So glad your issue got resolved — courteous and patient is exactly the kind of support everyone deserves. Thanks for taking the time to leave a review, Kathleen!