BusBankReviews of busbank.com

Lea, our sales associate, did an excellent job from the start keeping us updated and getting back to us with answers, promptly. Patrick, our bus driver, was also great. He was very accommodating and got us to and from Gilette stadium safely. The only problem we ran into was the AC not working on the ride to Gillette. It was a nice day in the 70's, but without windows or AC, the bus was extremely hot, sticky and sweaty. A repair man met us at Gilette and fixed the problem so we had AC on the ride home. Overall, I would recommend busbank. Just make sure you get a bus with the AC working!

We've had a very positive experience in renting a full and mini coach busses from BURBANK two years in a row. Our sales rep Phil is welcoming and very responsive. The only negative I can think of is the lack of forward facing visibility specific to the mini coach bus which made it difficult to get a clear sense of our whereabouts as it relates to our tour itinerary.

The driver was awful. He was late on the 2nd run to the venue so the 2nd bus missed the beginning half of our ceremony. At the end of the night he was saying he was only going to make 1 trip when the contract stated 2 trips. And after all that he backed into someones car, let alone the maid of honor' s car who was 9 months pregnant. Truly a bad experience with him.

Great Bus. Right on time. Dave was a great driver and very nice and helpful.

In June, I inquired about a bus to take 50 kids from St. Elizabeth Church in Milpitas, California to Rancho Los Mochos in Livermore, California. I was informed by that the cost would be $1,500. However, due to the terrain of the trip, I was told to book the 27 feet bus. These minibuses fit 24 passengers. The cost was no longer $1,500. It was $890 each way, making it $3,560 round trip for 2 minibuses. Considering the safety and comfort of our youth members, we went ahead and booked 2 minibuses at twice the original cost. I understand that travel routes are established by service provider. However, I know how to get to Rancho Los Mochos as I have scouted the place before booking it for our youth group. Knowing the my area, I questioned the travel route when the drivers decided to drive through the mountains on Calaveras instead of the usual I-680 North. He dismissed my concern and continued to drive on this windy road. Please keep in mind that the buses were full of children at this time. The drivers insisted that this route was a shortcut via residential roads. At the entrance of the Calaveras Mountains, the drivers realized that the path was not accessible. We had to get back to I-680 North. However, we weren’t on I-680 North for long as the drivers kept driving on residential streets to avoid traffic. I understand the benefit of avoiding traffic. However, doing so by constantly looking down and checking on his GPS that he placed in a cup holder by his right side instead of a GPD holder and not focusing on the roads with a bus full of children was not only irresponsible but dangerous. We have distracted driving laws for a reason. Because of this, the drivers would stopped in the middle of the road, braked suddenly, and made sharp turns often. This was not safe nor comfortable, the reasons we went with 2 minibuses. We weren't even at the entrance of Rancho Los Mochos when we were told to get off the buses as the driver’s GPS was showing that we were there already, the same GPS that wanted to take us through the mountains of Calaveras. We were in the middle of the road. Are you really asking 50 kids to carry their camping gears and walk a mile to the site after being on a roller coaster like ride for over an hour? To top that off, the driver refused to turn on AC in the July heat! How is that comfortable with a bus full of kids? The drive was so dangerous and uncomfortable that most of the kids decided to call their parents to pick them up from camp on 7/9 instead of going back on the bus. I feared for my safety as well, but I had to supervise the kids who couldn't arrange a ride home while at camp. The buses were pretty empty on the way back, defeating the purpose of booking 2 buses. In the future, please vet your drivers carefully. Safety should be the number one concern when transporting people.

We ordered at short notice due to another company cancelling. Scott couldn't have been more helpful and reassuring. Buses were lovely, on time and the company was so helpful when we had to change one of the pick up times for one of our three journeys. Rates were really competitive as we had priced with several other companies. Overall, a very positive experience. P

Everything was perfect. We enjoyed our ride to and from our destination.

They were very easy to work with. Very reasonable. The bus driver they sent was very good and our out of town guests were very happy with the bus tour. Will definitely consider them again next time we need one.