BusBankReviews of busbank.com

We booked a bus through Busbank situated in Ottawa for a corporate event. The transportation was completed safely and on time, however the vehicle provided was larger than expected for our group and felt less suited to the experience we had envisioned in terms of comfort and atmosphere. The exterior also differed from what we anticipated, which contributed to some confusion on-site. After bringing this forward, senior management followed up directly, provided a clear explanation, and addressed the communication gaps in a professional manner. They also implemented internal improvements and offered a goodwill adjustment. While the initial experience was not exactly as expected, I appreciate the responsiveness and professionalism shown in resolving the matter.

This is the first time we have used BusBank, and it was a pleasant experience. We booked our trip from Pittsburgh to NYC over a year in advance, and right up to the time we left on September 22, 2025, the account representative we were dealing with, Kimberly Lindsey, was quick to respond to all of our questions. Our outbound bus driver, Wilmar Rodriguez, was on time and was very nice and accommodating to our group. Our return bus driver, Mark A Torres, was just as pleasant. He made it clear that he was there to serve our group. The only reason I didn't give the experience a 5-star rating is that the bus returning to Pittsburgh on October 1, 2025, was not clean and seemed like it could have been an older model. There was rotten food in the overhead compartments, which a couple of people in our group had to clean up before the rest got on the bus. Despite that, Mark was very apologetic and accommodating, stopping as many times as needed so that some in the group could stretch their legs. Again, this was a very nice experience, and I would absolutely use BusBank again!

Excellent drivers, punctual to super punctual, flexible, as it should be. Kayla is an awesome contact to have. Definitely recommended!

I booked with this company for our 2 day board meeting, booking was super simple and straight forward even though we had a complicated itenerary. Lance was a crowd favorite and I thank him for making day one super simple. I only gave this company a 4 star due to day 2, the bus driver was a lady and was not as nice as Lance and also did not clean the bus prior to picking up our party. Otherwise I'll definitely be using this company again in the future.

Drivers were on time and super easy to reach.

We rented two buses for a one-day tour in SLC. The drivers were great and made sure each guest had a great experience. They were on time for each stop and ensured we had everything before leaving for the day. My one request would be an earlier confirmation. I did not receive the driver's names until the day before our tour; this made me very nervous and added to the stress of the event.

Administration of the event - it was fantastic. Worked with us through many iterations of what we needed. Flexible and friendly, it was a pleasure to work with BusBank to get our Holiday needs met!

Good Experience with BusBank