BusBankReviews of busbank.com

Buyer beware!! We booked a Sprinter for 8 people to be transported from our hotel to 1 mile away for a private yacht cruise - architectural tour down the Chicago river. The charge was $495 - excessive but thought it was be ideal to keep our team together in a single vehicle. The driver never showed. Corporate Shuttle / BusBank provides an Active Trip Support Line (which i thought was a great idea in case issues arise) and we called but nobody answered. The driver's mobile went to voice mail and same with BusBanks' Active Trip Support Line. Our folks stood outside at the pick up point for 30 minutes in 90 degree heat and it was a complete no show. We ended up taking 2 black SUV Ubers and were a half hour late to the yacht. Should have done the Ubers to begin with. The company refunded our $495 like it was some honorable thing to do. Zero inquiry into how we worked it out ourselves, zero offer for any compensation. I booked a 2nd event for that evening (again, already prepaid as they require full payment in advance.) The bus for 20 left our hotel at 6pm for Wrigley Field was just fine. Before we departed, i requested to cancel the return that was scheduled for 9:30 back to the hotel - as some folks wanted to leave earlier and others wanted to stay later. They canceled the return but refused to refund even part of the fee. They said same day cancellations they don't reimburse - it's policy. I reminded them earlier in the day of the major debacle no-show and they said it doesn't matter they won't make an exception. Buyer beware.

Our experience with BusBank fell well short of expectations, particularly given the importance of timely and reliable transportation for our group. Upon arriving at the airport, our group of 69 people, including infants and young children, waited approximately 30–35 minutes before locating our two buses. We were later told the drivers had already arrived, but they never came closer to the pick-up area to identify or locate our group. During that time, the drivers were difficult to reach and did not answer our phone calls. We also had difficulty reaching BusBank's trip support line and initially reached voicemail before receiving a return call about five minutes later. One of the drivers did not assist with loading luggage onto the bus upon pickup at the airport. We specifically requested that he not be assigned to our return trip the next week, and our contact at BusBank confirmed that he put in that request. Despite that request, the same bus driver was assigned to our return transportation anyway (even though we were sent two different drivers' names and numbers for the return trip- neither of which ended up being our drivers). Communication surrounding our return trip was also disappointing. We were provided with the names of two drivers, but two different drivers arrived without any advance notice or explanation for the change. In addition, one of the buses arrived late for the scheduled pickup. Finally, after parking at our pick-up point, one of the buses would not restart, resulting in another delay while the driver worked to resolve the issue. While each of these issues may seem minor in isolation, together they reflected a lack of communication, coordination, and attention to customer service. We expected a smoother, more professional experience and were disappointed that several preventable problems occurred during both our arrival and departure.

We signed a contract with BusBank in early May to rent a school bus for our church youth group trip. The contract was signed and the agreed-upon price was $850. On June 2, less than a month before our event, BusBank contacted us and informed us that the price would increase to $1,950 because they could not find a bus company willing to provide the service at the contracted rate. This was an increase of more than 129% over the signed contract price. What is the purpose of a signed contract if the company is not willing to honor the agreed-upon terms? We planned our budget and event based on the contract we signed, only to be told later that the price had more than doubled due to their inability to secure a vendor at the original rate. While I understand that supply challenges can occur, those challenges should not become the customer's responsibility after a contract has already been executed. We were left scrambling to find alternatives and adjust our plans. Based on this experience, I would not recommend BusBank. If you choose to work with them, be aware that a signed contract may not guarantee the price you originally agreed to.

Canceled one of our two busses required, 2 hours before our wedding, left us scrambling to find transportation and then only refunded us the cost of the bus that canceled. Would not use again.

I booked BusBank for a corporate trip that took place on September 20th-September 22nd. The driver Eric was fantastic and meet and exceeded our trips needs. This is the reason I'm giving this company a one star. Eric saved this review from being zero stars. The bus itself was less than desired. Here's a recap of what happened with this bus. The bathroom door on the bus was broken and wouldn't stay closed while being used. We had multiple female employees on the bus that used the bathroom and the door flew open while there were using it. To say the least they were upset and embarrassed as we had male passengers onboard. On our way back the bus broke down along the side of the Interstate. The radiator over heated and a mechanic was called to repair the bus. An hour later another bus arrived to pick up the team and take us back to our office. I understand things happen and engine malfunctions will occur. That's an uncontrollable. I struggle with the fact that BusBank failed on what they could control. A phone call with an apology for the inconvenience would have been appreciated. I stopped by the office a few days later to pick up a handbag that was left on the broken down bus by another co-worker. While there I wanted to vent my frustration and was told by Judi that they are extremely busy and I could send my concern to their email address. Thanks Judi for your time. So beware of BusBank. I will no longer take my business to this organization.

Actually we weren't reimbursed. The invoice was still has an amount on the invoice that we tried to get resolved. Why are we even being charged anything for that day if you guys didn't even show up?

They were very late to pick our group up, over an hour! causing us to miss our dinner reservation. On the return trip, our bus nearly broke down and we had to stop on the highway for our bus driver to check out the problem. We then had to switch busses causing us to be over an hour late home!! During our round-trip service, we were over an hour late both ways which is very unacceptable

I was maid of honor for this wedding. The bride has already e-mailed the company, but I wanted to make sure to leave a public review. The first stop of the day was for the shuttle driver to transport the bride from the hotel to the photo location. That was the first thing he had to do. We were running about 10 minutes late with hair and makeup. When we got her downstairs the driver had already left. No phone call, no checking, nothing. The bride called him and he said he had a schedule the stick too, hence his leaving. The driver had one job--drive the bride to the photos, and he left with an empty bus, without her, because he needed to stick to schedule. I had to get the bride and her huge dress into my compact car to drive her to the photo shoot. When we did get her on the bus for the return trip The bus was filthy. Like, seriously dirty. On a subsequent trip, when the groom sat down, his seat back was broken and collapsed into the guest behind him. Additionally the bride said the bus provided didn't match the photos she was sent with the quote. This was basically a school bus, but she was expecting a 24 person mini-coach. Last but not least--the driver was rude. While the bride was having her photos done I went and found the bus driver to make sure he didn't leave without her again. There was no apology. Then when the bride went to ask him why he left, there was no apology. He complained that we were late for the schedule. She said we were trying to stick to it, and he responded that 'it didn't look like it'. I was floored. I couldn't believe he spoke to her that way.