Nora
Great Service
Great Service, Bus driver very knowledgeable. Price was reasonable.

The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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726 approved reviews, newest moderated first
Nora
Great Service, Bus driver very knowledgeable. Price was reasonable.
Thomas
The bus drivers for ACHE's Summer outing were great. They arrived in earlier than expected, which worked out well, and were great to work with. I would be please to use BusBank and their drivers for our next Holiday outing and future summer outings. Thank you.
CG
We had a round trip booked from NYC to DC which is a minimum of 4 and a half hours long. The trip to DC was quite comfortable for the 28 people we had traveling to DC. We had plenty of legroom, luggage space and wi-fi availability. The bus was clean and maintained cool throughout the trip. The driver was friendly and very accommodating when asked to stop, stretch out and grab a quick snack. The trip from DC to NYC was a little different. There was no wi-fi and the bathroom on board the bus was not working. When we requested for the driver to make a stop to stretch, use the restroom and grab a snack the driver grunted and was not as friendly.
Response from BusBankSep 2, 2015
Thank you for taking the time to write a review, we apologize your bus did not have a bathroom or WiFi for the second half of your trip. Most coaches do not have WiFi, it just so happened yours did. When we know WiFi is needed, a special requests can be made, but on the fly it is difficult to find. I am sorry if the drivers attitude hindered your experience in anyway, someone from our customer service department will be reaching out in the next 48 hours to get the drivers name and a more detailed account of what happened. Until then, if you have any other questions or concerns please feel free to reach out to us, we are happy to answer any and all questions. Thank you and have a great day. -Lauren Titlebaum Operations Coordinator
Sandra G.
We have used the Busbank several times over the past few years and have always experienced very professional drivers that are on time and have very clean buses. One of our employees even lost a smart phone and the bus driver returned it to the office at Busbank and they sent us the phone back. Thank you for having great, honest, and reliable drivers who are the forefront of your business.
Mary
We used Busbank to transport our team from the hotel to the pool - they were on time, did several shuttles and were very professional. We would use again!
Joel
Rented a school bus to shuttle people from our wedding reception site to another site for an after party. At the time of scheduling, and during subsequent communication with the driver, set up a series of scheduled departure times from the reception site. Only, on the day of the event, the driver informs us that it would take much longer than the time alotted to run the routes, and so we would only be able to run a single shuttle. It ended up not being a HUGE deal--we were able to pack everyone onto the bus at once--but it would have been extremely helpful if the company's concerns had been raised earlier. That said, the bus was in great shape, and the driver was friendly and (except for the above) accommodating.
Response from BusBankSep 11, 2015
Hello Joel, Thank you for taking the time to write a review, the BusBank appreciates your feedback. We do apologize no one told you about the time restraints placed on your charter. It looks like you booked this trip through our corporate office located in Chicago, we were unfamiliar with the area your charter took place in and had no idea there wouldn't be enough time. We are sorry for the confusion and are relieved to hear it all worked out. If there is anything else you would like to share please feel free to reach out to us, we are happy to hear from you. Thanks again and have a great day. -Lauren Titlebaum Operations Coordinator