Ellen
On time
On time, courteous drivers, easy to book.

The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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726 approved reviews, newest moderated first
Ellen
On time, courteous drivers, easy to book.
Dave
This was the first time i have used BusBank and I am sold on on them. I especially the ease of entering my information for a quote and the quick reply. I found their pricing what I would expect to pay for this service. I appreciated the informed updates and the bus driver's contact information the day before our event. The bus driver arrived right on time and was courteous, helpful and very professional in her driving skills. She was also very patient and easy to work with to make our event a great success! I would recommend this service and this driver to anyone! Thank you!
Nathanael
I got one of these buses and brought my own garbage bags and paper towels onto the bus because the people I came with were going to be drinking, they said this was fine there would just be a refundable drinking fee and the next day when I tried to collect the fee they came up with all these different excuses and clauses which made me realize I was never going to get that fee back in the first place and I didn't appreciate being lied to and mislead. I was told the bus would have all these nice things like a simple aux cord and when I tried to use it it took 10 minutes to figure out and only the front third of the bus could even hear it because of such poor speakers.
ERIN
Drivers were on time and courteous and the price was right.
College Connection Field H.
Wonderful people driving. Very caring towards the players on the bus for their well-being!
Alena
We used Bus Bank for a very large company retreat and they were not only very responsive, but they bent over backwards to help fix a mistake we had made on our itinerary.
DC P.
Great Service and on time.
Mike
Older buses without microphones so it was difficult to narrate sightseeing. Drivers unprofessional in appearance, not in any semblance of a uniform but instead cargo shorts and a t-shirt. Mediocre attitude of the drivers who were interested in just providing a minimum of service. We rented the buses for several consecutive days but the restrooms were not cleaned daily. Mostly--but not always--showed up on time.
Response from BusBankJun 22, 2017
Mike - Thank you for feedback. Our team has reached out to address these issues directly with you. At this time, we have addressed these issues with drivers regarding attitudes and bus cleanliness and look to prevent this happening in the future.