BusBankReviews of busbank.com

Excellent product--the charter bus showed up on-time (early, even), was in immaculate condition, and the driver was very affable and professional. The on-line booking format was easy to use to set the reservation up in the first place and the follow up notifications, etc. were informative and well-timed. Most important to us was the tremendous customer service--very friendly, helpful, knowledgeable and prompt! They have actual human beings available 24/7 that you can call and they take immediate action to answer questions/fix issues. We will ABSOLUTELY use BusBank for our Charter Bus needs in the future!

Absolutely incredible! I was concerned after we had a contract for 4 days transporting 400 people to various locations fell through with another company two days before our attendees arrived. In a panic, I emailed all the companies I could find on a Sunday. Philip May from BusBank was one of the first to respond Monday morning, with an online itinerary already prepared based on my needs! He was able to coordinate all of our needs for the following four days, he was always prompt to respond, understanding and extremely helpful! Good service is so hard to find these days and I was very leery that it was not a locally owned company, more of a broker, but they 100% came through! I got texts every day with the drivers names and phone numbers about an hour before they arrived ON TIME even!

Bus Bank has amazing service! We were thrilled with our recent booking with them - the bus was brand new and spotless, our driver was pleasant and accommodating, and we had a wonderful trip overall that went seamlessly. We will continue to work with Bus Bank moving forward on all our large party events.

Adam, our driver, was on time. His bus was very nice and clean. He was very nice.

Great driver, very helpful, timely and accommodating. Bus is old but adequate for short Distances.

Rather expensive; otherwise good.

My overall experience was really good. Having no experience in the charter bus world, they helped lead me through everything needed. They chartered a great service that was perfect for my needs. I suppose the only qualm I would have is that I was needing to email them on the regular to get information from them, but that was ok, as they did respond. Would certainly use again.

The pre-planning and booking process was great, and the bus and driver were clean and nice, but I heard from my wedding guests that the bus did not do a second loop to each of the 4 stops as I had requested and paid for. He did one loop and parked at the church, and guests were left at the hotels waiting for the 2nd round of the shuttle.