BurneekReviews of burneek.com

Been weeks and product shows label created. No idea when it will ship because no one gets back to you. They don't advertise a phone number anywhere, that's for obvious reasons, because they have terrible customer service. I would never order from this company again, and will give zero Stars if I could. The positive reviews on here are probably from employees. This has to be one of the worst companies I've ever had to deal with. Time to find the BBB and put a nice report in there.

I bought sauna and received the email that the label will created and it would be a 2 day shipping time. Grant it, I live a little bit over a hour away from Miami. I have contacted them twice and no reply. They took my money but did not send the product to me!

I am not sure what rating to give at this point, other than a two. It did take a while for both my sauna and cold plunge to come and due to space issues and holidays I was unable to set them up. While setting up the sauna I realized I was missing several parts. The packaging was great and I was disappointed that I’m unable to use this with the proper pieces. I did sent several emails to the company and did look for a number through customer service with no avail. I really would like to have the parts and see how it works in order to put a fair rating. Up until this point it’s thumbs down.

Update - they blocked me on social media since I was calling them out for their terrible service! If I could give zero stars- I would. I made my purchase 12/15 and I still DONT have it yet. Their customer service is terrible. Of the probably 15 emails I've sent - I got ONE email that said they don't know why it hasn't shipped yet. Wow - super helpful. All my comments ts are being deleted on social media. Im not stopping until I get my money back - or what I paid for!

This is a scam. I wish I’d researched more before ordering. Similar to other customers, I purchased a product and have never received it. Only a shipping label has been created. I’ve tried multiple times and way to reach the company, and today they blocked me on instagram. I reported their FB page but I’m enraged they’re still scamming people. I will be filing a fraud claim with our credit card company.

I gave a one-star rating because that's the lowest option. Ordered December 18, 2025, received confirmation of order, received shipment confirmation on December 29, 2025. UPS tracking shows they are waiting to receive the package. It's now January 6, 2026. Dispute has been filed with my credit card company. Two words of advice...JUST DON'T!

Terrible customer service. An order thru shop was placed without my knowledge tried canceling it they said they ship so fast they can’t yet three weeks later it wasn’t here still. Got multiple emails it shipped but never did in the course of those three weeks it just sat in Florida. This company will fail due to their crap service not because of their products from what I’m gathering from other reviews I’m seeing.

The timing for me to be injured was not ideal but that did not stop me from using this sauna every two to three days. The cloth enclosure material is like a medium weight cargo blanket with a reflective material on the inside for easy wiping down. The vinyl window and plastic zippers used have endured the steam heat that is produced from 1500 watt steam machine. The tubular frame sets up easily and light weight. The enclosure fits snug which allows the zippers to operate smoothly. The Red Light Therapy Light (LED) fits in a ceiling netting with an electric cord that goes out a plastic sealed hole near the ceiling. The steam tube comes in a sealed hole near the bottom and goes into a steam dispenser. For added relaxation, 3 or 4 drops of essential oils can be added to this steam dispenser. As a 230 lb. 6 foot guy, it is a little short to stand upright and the chair provided is also a small size. Now, with that said, I can sit comfortably in the chair and stand, hunched over, to get the “full heat” experience. I also tried a tall wooden stool which works very well. The steam unit (when filled to MAX) starts producing steam within ten minutes. How hot? I have no idea, but within two minutes, I’m sweating , and ten minutes, I’m soaked. All in all, well worth my purchase. As for the Ice Bath, I put it together, it’s rigid enough with the tubular supports to hold the water and ice. But sorry, that is not for me. I donated it to my granddaughter for her school sports team. Thank you. I look forward to using this Burneek Portable Sauna for as many years as I can.