BungalowReviews of bungalow.com

The customer service is non-existent. I am chasing them for updates, 6 weeks after I ordered. I am worried that they have taken my money.

Horrible property management company. They just start coming up with new fees not in your lease. Suddenly there is a utility fee after living here for two years. Suddenly they changed whether they charge a credit card fee for how you pay rent. They never tell me when they have maintenance coming and we have dogs in the yard. Additionally, they did not disclose vital, required health and safety information in the lease regarding exposure to toxic substances. Do NOT rent from this company.

Claudio Brocato was very helpful and in constant communication with me during our interest and work through signing the lease for our rental. He made the process very easy for us.

I had a really positive experience using Bungalow to find a room in Redwood City. The platform made it easy to explore available homes, schedule tours, and communicate with the host. Everything was well organized and the process felt smooth and transparent from start to finish. I especially appreciated being able to tour the house before signing the lease, which helped me feel confident about the decision. The communication was clear and the steps for the application and lease were straightforward. Overall, Bungalow made the housing search much easier, and I would definitely recommend it to anyone looking for a room in a shared home.

Return my numerous calls and texts regarding questions about room I signed a lease for and paid the first deposit on. If this is the kind of service that I can look forward to in future, NO WAY!

Hidden fees, shady billing practices.

Do not support this business. The final move out process is a "move out form" only accessible on the app. I am supposed to move out today and the form literally is not loading, it is just a blank screen. Now I have to wait for Bungalow Support to "reach out to me" just so I can move out.

On the front end of my application, my experience was not so great. There was a huge lag from when I submitted my application and when they actually began processing it. Despite several phone calls asking for updates, no one ever called me back or signaled there was a delay in any way. I actually asked for my money back at one point because it was apparent they hadn’t even looked at my application. I don’t know if this was just a one time thing, but if someone would have just set some expectations, it would have saved me some sleeepless nights. Once Claudio began processing my application, it was great. He was very responsive and thorough and altogether wonderful.