Tamara L.
Office unresponsive, but Claudio was great.
On the front end of my application, my experience was not so great. There was a huge lag from when I submitted my application and when they actually began processing it. Despite several phone calls asking for updates, no one ever called me back or signaled there was a delay in any way. I actually asked for my money back at one point because it was apparent they hadn’t even looked at my application. I don’t know if this was just a one time thing, but if someone would have just set some expectations, it would have saved me some sleeepless nights. Once Claudio began processing my application, it was great. He was very responsive and thorough and altogether wonderful.