BungalowReviews of bungalow.com

The responsiveness could be better across folks. All of my questions have not yet been answer.

1. The timeframe for talking to current tenants was too short as the 48 hr time limits, especially during the working week. 2. The salesmen who were calling about the property were pushy, repeatedly calling me multiple times a day, and made the who experience feel rushed. Especially during the working day. 3. No tour was offered

I felt a little hounded with the phone calls when I was literally in the middle of what they were calling about

The concept of Bungalow could be great, but it lacks in action (positives at the end). Starting with the fees: when I moved in with Bungalow I had to pay $99 (incl. cleaning fee). After only a few months I got a random email of a service fee increase of almost $100 AND the cleaning fee was not even included anymore. For me as a trainee, barely being able to cover my other expenses this was a HUGE increase (almost $130 more per month than what I initially signed up for). I understand that they have to make a profit, but that was just a no-go. I came to Bungalow as a foreigner without a credit card score, with a small income hoping I could find an affordable organized space to live. On top of my base rent, I pay an extra $400-500 for utilities/service-fee/cleaning each month. Please be more transparent with costs, so that people like me don't get trapped. Other than that, Bungalow always responds incredibly fast if an issue occurs. As I said in the beginning, their concept could be great but they should be more transparent in terms of their hidden fees and costs.

There seemed to be a lot of issues with house. Previous renters never submitted matinenance requests in. The problems just remained there. For example the tiles in the upstairs have been broken ever since I moved in. I tried to get bungalow to fix it but no such luck. Bungalow renters have not been responsible and I feel like I have done a-lot. Bungalow needs to come out o the homes at least once a year to see what the needs are of the house. Also, I really don’t like that bungalow never lets us talk to a person the phone. I don’t like talking through the app.

Damien made me feel rushed to make a decision on a lease, and although he did his best to answer my questions, I felt like he was trying to just get me through the system: he did not offer to connect me to my new roommates, remind/offer me about the one-month-free rent promotion (I had to keep inquiring about it), inform me about fees regarding move-in/whatever else I paid, or volunteer any other information beyond paying for the lease agreement. Although polite, I felt the service provided was just to get done with me as soon as possible.

Touring the unit was a bit cumbersome due to the lack of keys and having to come back multiple times. The apartment isn’t fully ready despite my lease being started. Customer service is excellent though.