Bungalow is the largest and fastest growing rental company in the United States, rethinking the residential real estate market by providing renters with more convenient, flexible, and affordable living solutions.
Bungalow (bungalow.com) has 269 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
bungalow.com
Website
bungalow.com
Category
Real Estate
Location
Miami, FL 33127 Suite 401
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Would have rated 0 or negative if there was an option. Bungalow is a loser company which does not care about its customers at all. The app sucks and hasnt been fixed of bugs in years. The customer service is through email only and not helpful at all. Complained about a pervert living in the Bungalow home with me and their response was “it happens”
Run from this company founded and run by low life, greedy, losers. Boycott and force it to shutdown.
SC
Sarah C.
This company is from hell
This company is from hell. Trust me. If you want to rent, you'd be better finding an actual, legitimate leasing company to rent from instead of a company who writes their leases as if it's an actual contract with Satan. Deceptive, immoral, careless. The "representatives" through the EMAIL ONLY "leasing office" DON'T know the leases like they assume. Get an actual lawyer to review your lease because they WILL lie. Not only that, but the units are dingy, the leases are predatory, and I know many people who have been so perplexed by their experience with Bungalow (and should honestly sue for pain and suffering). This company will shut down soon. It was the worst renting experience I have. LISTEN to the reviews and RUN (if you care about your own sanity).
JW
Jacob W.
Terrible
Terrible. Do not rent from Bungalow.
TY
Tyler
DO NOT RENT FROM THEM
I do not pride myself on writing bad reviews; in fact, I seldom do. However, this company needs to be held accountable. I will post this in as many places as I can to help guide people in any direction BUT this company. As a first-time renter this company may seem attractive but things that look too good to be true often are. Bungalow doesn't pay their rent on time despite residents paying in a timely fashion. The actual property owner and the State of Oregon tried to evict us more than five times, serving notices for lack of payment. (I have these letters showing thousands of overdue payments). Ironically, they rent these properties for pennies on the dollar (these documents show what they are obligated to pay for renting. It's about 1/4 of what the total house pays.) Normal maintenance and repairs for the property come out of RENTERS pockets (this is highly unusual). Example: clearing a kitchen sink drain at the cost of over $400 per resident. They do not inspect the rooms prior to moving in; they're often filthy. My room had no light bulbs and trash scattered in the private patio and side yard. I repainted all the walls in my room (my expense) because dirt and stains were everywhere. We had an infestation of bugs that sent a resident to the hospital too. Bungalow not only ignored the problem but made us pay for carpet cleaning and extermination. Furthermore, they are impossible to contact over the phone. I challenge you to find a phone number where an actual human picks up. After you move in and sign, the tides turn for the worst. We had issues with roommate theft and damage due to lack of proper vetting. This company could not care less about renters and they shameless display this after moving in. I strongly advise you to look elsewhere for housing. Without a question the worst renting experience I've had in over ten years as a renter. What a sad excuse for a company. If I was a betting man, I'd expect a stale automated response to follow with no resolution for current residents.
HP
Harry P.
Bedbugs upon move-in
Bedbugs upon move-in, that were not dealt with until I had put in 3 days work contacting public tenant advocates. I then had to move out for a month while they got people to do a heat treatment. This month was not compensated despite the fact that bungalow was aware of the issue and did not disclose it to me when signing the lease.
When I moved in half the fire alarms were unplugged as the system would go off at random times.
Exposed electrical cables dangled, and when I cleaned the house at second move-in (a week's endeavour), I found multiple dead rats stuck in places like behind the stove.
No security screening for roommates, ended up with someone that threatened everyone in the house. Not even evicted, but given the option to opt out of his contract after a police report was filed. I was never given an option to opt out of that awful house despite trying very hard. Maybe I should have been violent?
You will be overcharged for everything. A $5 replacement part for a washing machine cost 100 per tenant (6) when done through Bungalow. No transparency on billing, they will give you a phone number that doesn't work. Impossible to get a hold of someone that works at bungalow, only way to communicate is through their in app chat where responses in broken english would take days or be totally ignored.
The definition of slumlords. This company needs to be investigated for malpractice. Avoid at all costs.
Response from BungalowDec 1, 2023
Harry -- Thank you for your feedback. We apologize that your move in experience was not what you expected. We do our best to answer maintenance requests as quickly as possible, and we apologize for any delays there. We pre-screen all Bungalow residents through background, credit, and income checks in accordance with local requirements. We have added members to our resident support team which will enable us to provide faster response times. We value you as a Bungalow resident!
VR
Verified R.
Renter Beware
Renter Beware
STAY AWAY!
My experience is very similar to all the other terrible experiences you can read on here.
Bungalow is very convincing and super easy to communicate with when you're first getting signed up then after you move in they ghost you, raise your rent and change the policies of your lease. They are nearly impossible to get a hold of and have the worst customer service iv every experienced.
PA
Paulina
They could do better, poor maintenance and response
Yes, the building in Mission Dolores has furniture alright, but it's not well kept. It's clear Bungalow doesn't keep an eye on the building because when I moved in (June 2023) into my room the mattress was incredibly dirty and full of dust. I appreciate them changing the mattress because that is not what I paid for, yet for that to happen it took them a month and a half between a very long exchange of emails. The living room also looked very worn out compared to the photos in the webpage.
When we need help with Pest control or upkeep in the patio, they take around 2 or 3 weeks just to CONFIRM which day someone is coming. The pest control finally came a week ago, after three weeks of waiting.
Cleaning staff also could do better (FYI they are outsourced). Even though I understand they do general cleanings and not deep cleaning, I clean better my apartment than they do. And also, they steal your supplies if you don't keep an eye on them, which Bungalow has been quite slow in getting back at me when I reported this, which I sent a message this last Thursday Oct. 26, when the cleaning happened in the 25th.
In regards to trash recollection, you, as tenant, are responsible for taking out the trash bins on recollection days, so that's is one downside on this building (unsure whether that happens to the rest of the buildings they "manage"). Bungalow doesn't indicate this in the contract nor they leave even a note with info! For foreign people that is a terrible sign, I had to ask around, Googled it. It shouldn't be this hard to leave a note.
This is all that I have experienced in the only four months that I have been living in the building.
TL;DR There's so much Bungalow needs to improve and I could sum it up in two big categories: improving maintenance quality and professionalism on cleaning staff.
Response from BungalowOct 30, 2023
Hi Paulina -- Thank you for providing detailed information on your experience with Bungalow. We appreciate you bringing to our attention the condition of the room and your frustrations with our response time for maintenance issues. We are working on adding additional members to our support team to better serve our residents in a more timely manner. We know that making improvements to our customer service and ensuring better quality cleaning and delivery of spaces are key in providing a better experience to our residents moving forward. Thanks for being part of the Bungalow community!
MK
Milana K.
✨✨✨✨✨best experience with Bangalow !
✨✨✨✨✨best experience with Bangalow !
Response from BungalowOct 30, 2023
Hi Milana -- Very happy to hear you are having a great rental experience with Bungalow!